SERVICE LOGISTICS COORDINATOR

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking a self-motivated, results oriented SERVICE LOGISTICS COORDINATOR. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40 years!

The SERVICE LOGISTICS COORDINATOR ensures accuracy, compliance, and efficiency in parts-related processes across stores. This role will oversee vendor order compliance, manage chargebacks, handle non-productive inventory, and support supply chain logistics.

MAJOR RESPONSIBILITIES:

• Coordinate bi-annual consolidation of lower-value non-productive inventory for liquidation through the obsolescence process aligned with physical inventory cycles.
• Recall high-value non-productive inventory on a monthly basis for resale (e.g., eBay) to maximize cost recovery.
• Review vendor dashboards to validate store compliance, ensure claims are closed correctly, and log discrepancies as needed.
• Operate production equipment, including a UV printer, ensuring proper setup, monitoring, and safe operation during print runs
• Process Purchase Order (PO) Requests on behalf of store locations and conduct PO Audits to confirm store-submitted orders include accurate costing and compliance with standards.
• Support logistics by preparing, shipping, and tracking supplies and inventory as required.
• Receive shipments, ensuring accuracy both physically and within logistics/ERP systems.
• Perform audits and closing tasks within service shop ensuring operational compliance with company standards and procedures.
• Perform maintenance of digital records within work order management systems.
• Partner with store locations and corporate teams to resolve PO-related issues and maintain compliance with costing standards.
• Maintain accurate documentation and reporting on claims, chargebacks, inventory recalls, and obsolescence activities.
• Ensure compliance with company policies, vendor requirements, and audit standards for all parts and inventory processes.
  
  

EDUCATION & EXPERIENCE:

• High School diploma or equivalent.
• Strong oral and written communication
• Reasoning and Mathematical skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Physical: Ability to stand at least eight hours per day, frequently walk, stoop or kneel and to occasionally climb stairs or ladders. Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Ability to adjust focus. Color vision, peripheral vision, distance vision, and close vision to read UPC symbols, manuals, etc. Ability to work in conditions typical of a high technology retail environment, including moderate noise levels. Ability to work a retail schedule that includes all hours of store operation as needed — including nights, weekends, holidays, and occasional overtime — with consistent Saturday availability due to historically high build volume on that day
  
  

Equipment and Tools

The equipment and tools used while performing the essential functions of this job are typical of those in a computer repair and desktop building environment. Reliable transportation is required for occasional travel between Home Office and Distribution Center locations.

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities
  
  

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.