What are the responsibilities and job description for the CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES - PART-TIME position at Micro Center?
MICRO CENTER is the nation’s leading computer and electronics big‑box retailer, offering more than 40,000 of the industry’s best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service.
At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.
We are seeking self‑motivated, results‑driven PART-TIME CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES to join our team. In this role, you will contribute to a best‑in‑class customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard, OH.
This position is ideal for individuals who thrive in a fast‑paced retail environment, enjoy continuous learning, and share our dedication to delivering outstanding service.
What You'll Do
At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.
We are seeking self‑motivated, results‑driven PART-TIME CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES to join our team. In this role, you will contribute to a best‑in‑class customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard, OH.
This position is ideal for individuals who thrive in a fast‑paced retail environment, enjoy continuous learning, and share our dedication to delivering outstanding service.
What You'll Do
- Handle high volumes of inbound customer interactions efficiently through phone, chat, text, and email channels
- Maintain a strong working knowledge of consumer electronics, devices, and related technology
- Assess customer needs, gather and clarify information, troubleshoot concerns, and provide effective solutions
- Deliver personalized support to enhance the overall customer experience and satisfaction
- Accurately document customer interactions and update records within the appropriate systems and databases
- Build and maintain positive working relationships to support collaboration and team success
- Consistently achieve individual and team performance goals
- High school diploma required; one year of experience in customer service or a related field preferred
- Strong listening, critical thinking, and problem-solving abilities
- Excellent verbal and written communication skills
- Accurate and efficient typing proficiency
- Ability to multitask effectively while managing priorities
- Flexible and adaptable when working with diverse customer needs and personalities
- Passion for technology, including computers & electronics is a definite plus - have fun at work with products you love!
At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:
- Competitive Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunities to support continuous learning
- Paid Time Off for regular associates to rest, recharge, and take care of what matters most
- 401(k) Retirement Plan with Company Match to help you plan for the future
- Industry‑Leading Vendor and Company Training to build your skills and product expertise
- Clear Career Growth and Advancement Opportunities across the organization
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.