What are the responsibilities and job description for the ASSISTANT STORE MANAGER - COMPUTER SERVICES position at Micro Center Sales Corporation?
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40 years!Salary range of $60,000 - $80,000.00 BonusClick here to view our job videoMAJOR RESPONSIBILITIES: Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store levelConsistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shopMaintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policyEnsure customers are served promptly and courteously and that customer satisfaction standards are metWork effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutionsEnsure associates maintain appropriate technical certifications (CompTIA A and Apple Certification) to enable proper service of productsParticipate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory controlServe as manager-in-charge during absence of General Manager or other store managersEnsure the execution of ad set and visual merchandising standardsManage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customersDevelop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicatedEnsure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when neededPerform other duties and tasks as assignedEDUCATION & EXPERIENCE:A college degree is preferredTwo or more years of experience with a major big box retailer in a high-volume, 30,000 square-foot store, preferably in a productivity-based computer or technology service and repair environmentPrevious experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer serviceExperience in human resources functions and capable of hiring, retaining and coaching qualified employeesAbility to execute corporate initiatives and analyze the competitionPhysical requirements: lift up to 50 lbs., stand for prolonged periods of timeShifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidaysExperience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targetsMICRO CENTER OFFERS EXCEPTIONAL BENEFITS:Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates Employee Discount that includes a Friends & Family Discount ProgramTuition Reimbursement & Education DiscountsPaid Time Off for Regular Associates401K Plan with company matchEsteemed Vendor & Company Job TrainingCareer Advancement OpportunitiesOUR GROWTH OPPORTUNITIES:At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.Micro Center is an Equal Opportunity Employer.
Salary : $60,000 - $80,000