RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.We are currently seeking self-motivated, results oriented g RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR). It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40 years!Click here to see our job videoMAJOR RESPONSIBILITIES – RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR):Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the departmentParticipate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations managementProvide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being metOversee the execution of ad set and visual merchandising standards within the departmentLead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practicesEnsure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely mannerParticipate in open and close proceduresServe as floor leader or manager-in-charge during absence of store managersSupport store operations by maintaining loss prevention awareness and helping to prepare for physical inventoryPartner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelinesPerform other duties and tasks as assignedEDUCATION & EXPERIENCE:High school diploma or equivalent required with proficiency in Microsoft OfficeExperience in retail operations, cash handling, loss prevention, inventory control and merchandisingTwo or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory roleProfessional appearance and demeanor with the ability to handle multiple customers and priorities at onceAbility to execute corporate initiatives and drive world-class customer experiencesPhysical requirements: lift up to 50 lbs., stand for prolonged periods of timeShifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidaysMICRO CENTER OFFERS EXCEPTIONAL BENEFITS:Flexible Scheduled & Excellent PayMedical, Dental and Vision Benefits Coverage for Regular Full-Time AssociatesEmployee Discount that includes a Friends & Family Discount ProgramTuition Reimbursement & Education DiscountsPaid Time Off for Regular Associates401K Plan with Company MatchEsteemed Vendor & Company Job TrainingCareer Advancement OpportunitiesOUR GROWTH OPPORTUNITIES:At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.Micro Center is an Equal Opportunity Employer.

Salary : $35,100 - $36,100