Claims Manager

Position Overview:

Michigan Paving and Materials is seeking a Claims Manager who can manage and complete various claims and processes throughout the organization and third-party systems associated with the Risk and Safety Department. The individual selected for this role will be reporting to the Director of Safety and Risk Management and is expected to enhance the consistency pertaining to claim and risk management.

This position will be based out of the Michigan Paving and Materials Canton Corporate Office, and there are opportunities for remote work.

Job Functions

Claims Management – Workers Compensation, Liability Claims (Auto, Property, General, Contractual)

• Provide oversight of Workers Compensation and Liability claims by assisting in investigation, valuation, and ultimate resolution for both non-litigated and litigated matters.
• Mitigates the organization's exposure to risk by coordinating all claims-related activities along with our local management and safety managers.
• Reviews first and third-party claims for irregularities, accuracy, and completeness. Requests additional information, where necessary, for completion of claim processing. Maintains updated records and prepares required reports.
• Resolving bona fide claims at the least possible cost through various risk management and risk transfer techniques, whenever possible.
• Partnering with internal stakeholders, legal counsel, and third-party administrator (TPA) to drive WC and Liability claims resolution.
• Direct the program to ensure the proper and efficient handling of claims, gathering data on claims for both record keeping and loss forecasting purposes, and estimating the financial value of claims.
• Supports the Regional Director regarding all aspects of claims administration, loss forecasting, company compliance and analysis to assist in loss reduction and safety of employees.

The primary function of this position is claims management. Knowledge and/or experience in contracts and insurance requirements would be a plus.

Contract Risk and Compliance

• Identifying contract risk and leading improvements to mitigate/reduce operational and contractual risk.
• Work with and assist Vendor Compliance Manager in the collection, review and submittal of contractual and insurance documents pertaining to contractors, subcontractors and vendors for the organization.
• Submitting claims and company incidents into internal and, when required, third party systems such as Riskonnect, Travelers, Liberty Mutual, ISNet, etc.
• Maintain documentation and submit required information pertaining to corporate risk & safety reporting, internal reporting systems and annual certification requirements.

Qualifications:

Education/Experience

• Bachelor’s degree in business, finance, risk management, or a related field of study or equivalent experience.
• Minimum five (5) years of experience managing Liability claims with an insurer, third-party administrator (TPA), or risk management function.
• Demonstrated skills working with outside advisors, insurers, TPA, and legal partners.
• Professional designations such as CCP, AIC, ARM or paralegal experience a plus.
• Exposure to the building materials, construction or manufacturing sectors preferred.

Work Requirements

• Must be at least 18 years old.
• Must pass pre-employment drug screen and criminal background check.
• Strict adherence to safety requirements and procedures.
• Willingness to work independently and within a team environment, and assist the team with other duties as required.
• Must be willing to travel and work away from home when required and have a valid driver’s license.

Knowledge/Skill Requirements

• Knowledge/experience in Workers Compensation and Liability claims management and handling.
• Strong ability to gain stakeholder trust and create alignment around contractual terms to reduce risk.
• Excellent communication skills (both verbal and written) with strong problem-solving skills.
• High ethical standards.
• Complete work independently and resolve issues under pressure.
• Ability to effectively work and collaborate with people with a wide range of skills, experience, cultures, and capabilities.
• Demonstrates strong analytical and problem-solving skills along with a sense of urgency.
• Always maintain professional demeanor while representing the company.
• Regular and predictable attendance at assigned times is required.
• Other duties as directed by management.