What are the responsibilities and job description for the Referral Coordinator position at MICHIGAN ORTHOPEDIC CENTER PC?
SUMMARY: Under the direct of the department manager, the Referral Coordinator/Call Center Operator will be responsible for managing all incoming referrals, telephone/scheduling patient appointments, verifying information, directing calls appropriately, monitoring faxes, and general clerical functions of MOC.
QUALIFICATIONS: Must be a high school graduate or equivalent; minimum two years medical office experience; demonstrate basic computer skills including Electronic Health Records/Practice Management systems (EHR/PM), familiarity with insurance plans, and effective, service-oriented communication skills.
ESSENTIAL JOB FUNCTIONS:
PRIMARY DUTIES
- Exhibit exemplary customer service skills when interacting with patients, staff, and/or other individuals.
- Receive, review, and process all incoming referrals from outside providers, hospitals, and facilities.
- Register patients within Practice Management System.
- Verify and update patient demographics, insurance coverage, and referral/authorization requirements.
- Schedule new and established patient appointments according to provider guidelines and office protocols.
- Maintain a working knowledge of provider schedules, appointment types, and office services.
- Create and mail new patient welcome letters; send electronic invites for patient portal.
- Communicate with referring offices to obtain missing or incomplete documentation when needed.
- Monitor, file and/or electronically distribute incoming faxes and referrals.
- Fax referral information back to referring provider/primary care provider.
- Log all incoming referrals within the department log on Excel.
- Serve as back-up for call center staff.
- Maintain and ensure confidentiality of patient information and patients’ right to privacy.
- Perform other duties as assigned.
SECONDARY DUTIES
- Answer incoming calls promptly and professionally.
- Direct calls to the appropriate department or staff member when necessary.
- Manage appointment schedules when changes are necessary, including cancellations, reschedules, and provider availability updates.
Monday - Friday
Salary : $17 - $19