What are the responsibilities and job description for the Site Manager position at Michigan Orthopaedic Surgeons PLLC?
Who We Are
As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.
Why Join Us?
Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.
Position Summary
The Site Manager is responsible for the day-to-day operations and clinical oversight of a high-volume, multispecialty clinic. This role supports an environment with multiple clinical providers, complex schedules, and integrated subspecialty services, ensuring seamless coordination between clinical and operational teams.
The Site Manager ensures the clinic operates efficiently while maintaining high standards of patient care, staff performance, and provider support. Serving as the on-site leader, this role is accountable for staffing, scheduling, training, policy adherence, clinical workflow execution, and clear communication across disciplines.
The Site Manager provides active oversight of clinic operations, promotes best clinical practices, identifies workflow or care-delivery gaps, and partners with providers to support safe, timely, and high-quality patient care. This individual must be consistently present, organized, and decisive, with the ability to manage a fast-paced environment and balance multiple competing priorities.
Duties and Responsibilities
- Staff Oversight
- Directly supervises Medical Assistants, Front Desk Staff, X-ray Techs, Scribes, and other support personnel.
- Maintains full accountability for scheduling, coverage, timecard approval, and time-off management.
- Leads real-time coaching, 1:1s, team huddles, and formal performance evaluations.
- Manages performance improvement plans, verbal and written warnings, and escalations in coordination with HR and the Regional Manager.
- Clinic Operations
- Maintain clinic flow, provider support, and room utilization.
- Troubleshoot operational issues as they arise.
- Assign daily staff roles based on patient volume and provider needs.
- Enforce workflows and monitor task completion.
- Communication
- Facilitate team huddles and provider check-ins.
- Escalate unresolved issues to the Director.
- Use standard communication tools (Teams, email, trackers) to ensure follow-through.
- Provide clear documentation and timely updates.
- Patient & Provider Support
- Ensure staff readiness for clinical care.
- Resolve patient complaints professionally and promptly.
- Respond to provider needs for staffing, supplies, or coordination.
- Monitor throughput and service standards.
- Facility Oversight
- Serve as the primary onsite contact for all facility-related needs.
- For owned sites, coordinate directly with the contracted maintenance team to address repairs, upkeep, and general building operations.
- For leased sites, act as the tenant liaison with building management to report issues, follow up on open requests, and ensure timely resolution.
- Monitor site condition regularly and escalate unresolved facility concerns to the Director.
- Compliance
- Enforce HIPAA, OSHA, infection control, and clinic safety protocols.
- Complete safety logs and ensure staff training is current.
- Report incidents and assist in corrective actions.
- Supply Management
- Monitor and order clinic and office supplies.
- Prevent overstocking and reduce waste.
- Track inventory and vendor activity.
Education, Experience, Licenses, and Certifications
- High school diploma or GED required.
- Associate’s degree required.
- Bachelor’s degree preferred.
- Minimum 5 years of healthcare experience, with 2 years in a leadership role.
- Proven track record of managing multi-site (multi-specialty) teams and driving operational outcomes.