What are the responsibilities and job description for the Front Desk Associate position at Michigan Oculofacial Specialists (MOCS)?
Company Overview
Michigan Oculofacial Specialists is the practice of doctors Lawrence Handler, MD & Zachary Pearce, DO, specializes in Ophthalmic Plastic and Reconstructive Surgery. This unique specialty treats the eyelids, eyebrows, tear duct system, orbit, and surrounding areas of the face. Our goal is to provide you with the most positive and rewarding experience possible. Our staff prides itself in treating everyone in a courteous, comforting manner. You will find them happy and willing to discuss our services with you when calling, visiting or emailing our office. Our practice has offices located in Troy and Clinton Township where we see patients and perform minor procedures. Truvista Surgery Center is our state-of-the-art Ambulatory Surgical Center that is located near our Troy office. We also offer surgical services and patient care at Beaumont Hospital in Royal Oak and at Henry Ford Macomb Hospital in Clinton Township.
Position Summary
Michigan Oculofacial Specialists is currently hiring a part-time Front Desk Associate for their Troy, MI office. This position will work 3-4 days per week (day shift Monday - Friday) based on business needs.
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
Responsibilities
• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience
Qualifications
Education:
• High School Diploma or Equivalent Certificate
Required Skills:
• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently
Preferred Skills:
• Understanding of medical terminology
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Company Benefits