What are the responsibilities and job description for the Mortgage Experience Coordinator position at Michigan Mortgage?
Michigan Mortgage is looking for a highly organized, people-focused team player to become the heartbeat of our office.
This role is much more than answering phones or handling paperwork. We’re looking for someone who thrives on helping others, keeping things moving, creating a welcoming environment, and making sure both clients and team members feel cared for every day.
You’ll help support our loan team, assist with processing tasks, manage the office, and help create an incredible experience for our clients, partners, and staff.
This is a role for someone who enjoys variety, loves serving others, and takes pride in getting things done the right way.
What You’ll Be Doing
- Greeting clients and answering phones
- Helping keep the office organized, stocked, and running smoothly
- Assisting with mortgage file setup and processing tasks
- Coordinating events, client gifts, and relationship touches
- Helping with office morale initiatives, birthdays, lunches, and team events
- Assisting with vendor coordination, billing, and administrative projects
- Supporting ongoing community and relationship efforts
What We’re Looking For
- Highly organized and dependable
- Strong communication and people skills
- Positive attitude and willingness to jump in wherever needed
- Ability to stay calm in a fast-paced environment
- Detail-oriented with strong follow-through
- Comfortable with technology and learning new systems
- Someone who enjoys serving both clients and teammates
Mortgage, processing, administrative, customer service, or office experience is helpful, but mindset and attitude matter most.
At Michigan Mortgage, our culture is key. We’re looking for someone who is humble, hungry, people-smart, and genuinely enjoys helping others succeed.
If you’re the kind of person who notices what needs to be done before being asked and takes pride in creating a great experience for others, we’d love to meet you.