Front Desk Clerk

About Us:

The Michigan Milk Producers Association (MMPA) is a member-owned and operated milk marketing cooperative known for producing high-quality, award-winning dairy products. Established in 1916, MMPA markets 5 billion pounds of milk annually and is the ninth largest dairy farmer-owned cooperative in the United States, serving members in Michigan, Ohio, Indiana and Wisconsin. At MMPA, commitment to milk quality begins on the farm and extends through five processing facilities and wholly owned subsidiary brands, Superior Dairy and Heritage Ridge Creamery. With seven sites across Michigan, Indiana and Ohio, MMPA continues to shape the future of the dairy industry through innovation, product diversification and strategic growth while returning value to its member-owners.

Why you’ll love working here:

• Competitive salary
• Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits
• Disability insurance
• Paid time off
• Retirement including 401k with employer contributions
• Personal and professional growth opportunities
• Employee appreciation events and recognition awards
• Employee wellness initiatives
• Employee feedback and suggestion forums

Position Summary

The Front Desk Clerk serves as the first point of contact for visitors, customers, and employees while providing administrative and facilities support to ensure the office operates efficiently. This position is responsible for front desk reception, office organization, mail distribution, supply management, facilities coordination, and administrative support for multiple departments, including Sales and Accounting.

Essential Duties and Responsibilities

Reception & Administrative Support

• Greet and assist visitors, vendors, and employees in a professional and courteous manner.
• Answer and direct incoming telephone calls.
• Provide general administrative support to various departments as needed.
• Maintain organized filing systems and perform routine clerical duties, including copying, scanning, and document preparation.

Breakroom & Office Management

• Clean, organize, and stock employee breakrooms and beverage coolers.
• Monitor inventory levels of breakroom supplies and replenish as needed.
• Order, receive, and maintain office supplies while ensuring adequate inventory and cost-effective purchasing.

Mail & Shipping

• Process incoming and outgoing mail and packages.
• Distribute mail to appropriate departments and employees.
• Coordinate shipping and receiving activities with carriers as needed.

Facilities Coordination

• Assist in overseeing routine building and facilities maintenance.
• Coordinate service requests with vendors and maintenance providers.
• Conduct routine inspections to ensure office areas are clean, organized, and operating efficiently.
• Monitor and document required inspections of fire extinguishers, emergency lighting, and other safety equipment, coordinating maintenance or service when necessary.

Sales & Accounting Support

• Complete order close-out documentation and assist the Sales Department with administrative processes.
• Support the Accounting Department by printing, organizing, and distributing invoices and other financial documents.
• Provide additional clerical support to Sales and Accounting as requested.

Qualifications

• High school diploma or equivalent required.
• Previous administrative, receptionist, or office support experience preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong organizational, communication, and time management skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Customer service-oriented with a professional and positive attitude.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to lift and carry office and breakroom supplies weighing up to 25 pounds.
• Frequent bending, reaching, and stocking of supplies.
• Ability to operate standard office equipment.

Work Environment

This position works primarily in an office environment with frequent interaction with employees, customers, vendors, and visitors. The role requires regular movement throughout the facility to support office operations, maintain common areas, and coordinate building-related activities.

Other Duties

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to assign additional duties or modify responsibilities as business needs require.

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.

We are interested in every qualified candidate who is eligible to work in the United States.

MMPA is committed to maintaining a safe, healthy, and productive environment for all employees as one of our top priorities. As part of our commitment to your well-being and workplace safety, all applicants are required to undergo a drug screening and background check as part of the hiring process.

We are not accepting unsolicited candidate introductions, referrals, or résumés from third-party recruiters or staffing agencies for this position.

MMPA is an equal opportunity employer.

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