What are the responsibilities and job description for the Medical Receptionist/Front Desk position at Michigan Kidney Consultants?
MEDICAL RECEPTIONIST & FRONT DESK
The front office medical receptionist is a dynamic clerical role where the person will interface with all patients and medical staff of Michigan Kidney Consultants.
ESSENTIAL JOB FUNCTIONS
- Ability to answer multiple incoming telephone calls and take appropriate action
- Verify patient insurance coverage and any referrals needed at each visit
- Complete check-in and check-out process of patients, including collecting any account balance or co-payments.
- Schedule patient appointments and any supplemental lab testing needed.
- Maintain a safe, secure and organized work environment.
- Other duties as assigned.
QUALIFICATION REQUIREMENTS
- Professional, courteous, calm and pleasant communication style
- Exceptional patient service, courtesy and care
- Excellent telephone etiquette and a welcoming demeanor
- Ability to handle multiple tasks coming from doctors, patients and coworkers
- Ability to maintain a calm and courteous demeanor under pressure
- Ability to problem-solve and follow up to resolve an issue to find information
- Maintain patient confidentiality and HIPPA requirements at all times
EDUCATION and/or EXPERIENCE
- High school graduate or equivalent
- Medical office experience preferred
- Knowledge of medical terminology
LANGUAGE SKILLS
- Fluent in English
REASONING ABILITY
- Ability to communicate clearly and calmly with every patient in order to resolve their issue, question or concern.
CERTIFICATES, LICENSES, REGISTRATIONS
- Must have current valid Michigan driver’s license.
- Must have valid automobile insurance and reliable transportation or alternative provisions.
OTHER SKILLS AND ABILITIES:
- Maintains confidentiality of patient records.
- Basic computer skills are required
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Performs duties in office environment during organization’s operating hours.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18