What are the responsibilities and job description for the Visitor Services Assistant position at Michigan History Museum?
The Visitor Services Team Member is responsible for ensuring a warm, friendly, helpful atmosphere at all stations; greets visitors, and provides information and directions. The Team Member efficiently and accurately assists visitors through museum admissions and processes merchandise sales for the Museum Store.
RESPONSIBILITIES:
- Be a friendly, warm and approachable presence as visitors enter and exit the Museum. Proactively enhance the visitor experience through excellent customer service.
- Act as cashier for Museum admissions: ensure that visitors receive information about memberships, admissions, activities, programs, and events.
- Answer main phone line, direct calls and provide accurate and current information regarding exhibits, programs and events.
- Act as cashier for the Museum store. Process and price incoming merchandise, stock and maintain a clean and attractive store..
- Accurate cash handling and reconciliation. Demonstrate ability to close and balance cash drawers at close of day.
- Creative problem solving and resolution of visitor issues.
- Perform a combination of clerical tasks to support administrative operations.
- Additional duties as assigned in support of the mission of the Museum.
WORK SCHEDULE:
Current available shifts are Monday: 10:30-3:30, 10-2, and 8:30-4:15; Wednesday: 10:00-2:00 and 8:30-4:15; Thursday: 8:30-4:15; Friday: 8:30-4:15; Saturday: 9:45-4:15.
Ability to take on additional shifts due to staff time off requests is highly desired. Hours are limited to a maximum of 29.9 per week and 1040 per calendar year. Candidate must be able to work at least 2 shifts in order to be considered. Preference will we given to candidates that can work close to 20 hours a week and/or have flexibility to pick up additional shifts as needed in addition to regular work shifts. A pre-employment drug test and background check is required.
Job Type: Part-time
Pay: $15.50 per hour
Expected hours: 15 – 20 per week
Benefits:
- 401(k)
- Employee discount
Application Question(s):
- What are your preferred shifts based on the listed shifts available?
- Please indicate your availability to take on additional shifts due to staff shortages or time off.
Work Location: In person
Salary : $16