What are the responsibilities and job description for the Part-Time Customer Service Representative position at Michigan Farm Bureau Insurance - The Lily Hecht Agency?
The Lily Hecht Farm Bureau Insurance Agency is looking to add a Customer Service Representative to our team! The primary purpose of this position is to answer phones, e-mails, and text messages, greet clients who visit our office, provide support for current and prospective clients, and support agency staff.
Employment Qualifications:
1. High School Diploma.
2. State of Michigan Property Casualty License or willingness to obtain (expenses reimbursed after 3 months of employment).
3. Excellent communication skills – written, verbal, and listening.
4. Reliable and professional.
5. Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with clients and solve complex problems without direct supervision.
Duties:
1. Answer phones and greet in office clients.
2. Create insurance quotes.
3. Use a client-focused, needs-based review process to educate clients about insurance options.
4. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, bind renewals, and cancel old policies.
5. Resolve product or service issues by clarifying the client’s concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
6. Prepare client files for agent insurance reviews.
7. Collect premium payments from clients.
8. Develop leads and schedule appointments.
9. Prepare bank deposits.
Employee Benefits:
1. Paid time off
2. Paid Holidays
3. Discounts on MI Home and Auto Insurance
4. Paid continuing education
Job Type: Part-Time
Part Time – Monday-Wednesday 9:00-4:30 (with the flexibility for additional hours and the opportunity to transition into a full-time role.
Job Type: Part-time
Pay: $14 - $17/ hour
Pay: $14.00 - $17.00 per hour
Work Location: In person
Salary : $14 - $17