Associate Account Manager

Department: Sales

Reports to: Regional Sales Manager

FLSA Status: Exempt

Position Type: Full-Time (40 hours/week)

Position Summary

The Associate Account Manager (AAM) is an entry-level position designed to develop future sales professionals at Michelli Weighing & Measurement. This role serves as a launchpad into account management, offering structured exposure to all areas of our operations while supporting top-line revenue growth. The AAM will learn the fundamentals of our business and apply them in ways that directly contribute to customer satisfaction, team efficiency, and sales performance.

Why This Role Matters

As Michelli continues to grow, the Associate Account Manager role supports three key objectives:

1. Build Our Bench: A steppingstone for future Account Managers, this role provides foundational training in operations, customer engagement, and sales.
2. Enhance Onboarding: Offers new team members a comprehensive, hands-on introduction to our business to accelerate learning and effectiveness.
3. Support Sales Management: Manages transactional or lower-volume accounts to allow Sales Managers to focus on strategic initiatives and large accounts.

Responsibilities and Duties

• Participate in a structured, hands-on onboarding program to learn key functions of service, lab operations, and customer service.
• Shadow Account Managers and Service Technicians to understand how we deliver value to customers.
• Assist in the management of smaller, transactional accounts to maintain excellent service and customer retention.
• Support quoting activity and follow-up tasks under the guidance of senior sales leaders.
• Make introductory sales calls and follow up on leads, with guidance from Sales Managers.
• Maintain accurate records in the CRM system for all assigned accounts and activities.
• Attend internal sales meetings and training as assigned.
• Provide feedback from the field and support efforts to enhance customer experience.
• Travel locally as needed; limited overnight travel may be required.
• Perform other related duties as assigned.

Skills and Attributes

• Self-starter with a desire to grow in a sales career.
• Strong communication and interpersonal skills.
• Customer-first mindset with a positive, professional demeanor.
• Ability to manage multiple tasks with attention to detail.
• Willingness to learn technical product knowledge and industry standards.
• Comfort working in both office and industrial settings.

Qualifications

• College degree preferred, High school diploma or equivalent required.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Prior exposure to customer service or sales a plus.
• Mechanical or technical aptitude is beneficial.

Physical Requirements

• Must be able to lift up to 50 lbs. and walk up to 50 feet while carrying the load. Willing to work in varied conditions, including hot or cold outdoor environments.

Work Environment

• Office, field, and industrial environments. Interaction with both internal team members and external customers.