What are the responsibilities and job description for the Customer Support Chat Agent position at Michell Consulting Group?
As a Customer Support Chat Agent, you will be the first point of contact for our customers via live chat. You’ll handle a variety of inquiries, resolve issues efficiently, and ensure customer satisfaction in every interaction. This is a remote position that requires strong communication skills, multitasking ability, and a customer-first mindset. Responsibilities:Respond to customer inquiries via live chat in a timely, accurate, and professional mannerProvide information about products and services Identify and escalate priority issues to the appropriate teamsMaintain up-to-date knowledge of company policies, products, and servicesDocument customer interactions and update records in CRM systemsFollow communication scripts when handling common issues and FAQsEnsure a high level of customer satisfaction with each interaction Requirements:Previous experience in a customer support, chat, or call center role preferredExcellent written communication skills and typing speedStrong problem-solving and critical thinking abilitiesComfortable multitasking and handling multiple chat conversations at onceHigh school diploma or equivalent.
Salary : $19 - $26