What are the responsibilities and job description for the Dispatcher position at Michael & Son Services Inc?
IF YOU CAN'T, WE CAN!
Do you have a strong desire to succeed and value professional growth? Are you looking for an employer who values diversity, high quality service, and giving back to their community? If so, you've come to the right place, WE are looking for YOU!
Why should you work for the Michael and Son family? Michael and Son offers a generous competitive salary and benefits package including but not limited to the following:
- Health
- Dental
- STD/LTD
- Vision
- Supplemental Life
- Legal Shield
We're looking for a Dispatcher!
We are seeking an experienced and highly organized Dispatcher to join our Home Services Residential Company. The Dispatcher will be responsible for managing the daily schedule and dispatch of technicians to various locations.
The ideal candidate will have strong communication and multitasking skills, as well as the ability to work in a fast-paced environment. Prior experience in dispatch or scheduling is preferred, but not required.
The right candidate will have experience in the following areas:
Responsibilities:
- Coordinate and schedule technicians for service calls and appointments
- Monitor and track technician locations and availability
- Communicate with customers to confirm appointments and update them on technician arrival times
- Monitor and respond to incoming calls, emails, and texts in a timely manner
- Resolve scheduling conflicts and make adjustments as needed
- Maintain accurate records and documentation
Requirements:
- Flexibility to work varying shifts, including midday, late evening shifts, and weekends on a rotating basis.
- High school diploma or equivalent is required
- Willingness to work either a day or evening/night shift with some weekend work required (Weekends rotated with other Dispatchers)
- Experience in dispatch or scheduling (preferred, but not required)
- Strong communication skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in Microsoft Office and Google Suite
- Customer-focused approach with a drive to meet and exceed sales targets
We offer a competitive salary and commission structure, along with opportunities for professional growth and development in a dynamic work environment. If you are a motivated and results-oriented individual with a passion for succeeding, we encourage you to apply.