Receptionist/Guest Services

Salon Guest Care Team will act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Salon Guest Care understands the importance of first impressions and as such, carries him/her self uprightly to make a positive impression on clients by dressing in good and decent manner.

While guests make inquiries, he/she freely interacts with them and exhibits good knowledge of hair care by making meaningful statements and providing useful answers to hair questions they might ask. Their responsibilities also include supervising the cleaning of the salon, and ensuring it is made tidy early enough before work begins for the day, as this will influence client perception of the salon

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Salon Guest Care Responsibilities:

• Greeting and welcoming customers in a friendly and professional manner.
• Create a personal interaction amongst guests checking out
• Tending to customer needs, inquiries, and complaints.
• Informing hairdressers and beauticians about customer appointments and requirements.
• Managing phone calls, emails, deliveries, and office inventory.
• Processing bookings and cancellations, and managing appointment schedules.
• Ensuring that the reception area is kept clean and professional.
• Assisting with marketing and sales by providing customers with information on promotions and new products and services.
• Processing transactions and issuing receipts.
• Performing administrative tasks such as filing, updating records, and logging transactions.
• Assisting with laundry throughout the salon as needed
• Preparing hot towels for towel warmer
• Checking emails every hour and responding in a timely manner
• Keeping up with all salon appointment messages that include checking; salon answering machine, salon cell phone text, google messages, Yelp messages, Facebook messages, IG messages, and any other way of messaging for appointments.
• Must be able to speak to our guest about our salon booking policies.

· Must be willing to learn all policies and products that we carry

* Must be into beauty services and look presentable and love styling your own hair

· Cleaning work stations and equipment at the end of each workday

· Providing customers with beverages and snacks while they wait for appointments or services

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Your availability?
• Are you willing to work evenings and Saturdays?
• Do you love to talk and meet new people
• Can you multitask and work under pressure?
• Have you ever worked in the beauty industry? If so, please explain.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $10 - $15