What are the responsibilities and job description for the Customer Service Agent position at Michael Popwell State Farm?
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Compensation:
Responsibilities:
Qualifications:
About Company
Compensation:
$45,000 - $55,000 yearly
Responsibilities:
- Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
- Create records of customer interactions and follow up to ensure all questions have been answered
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Find patterns in customer complaints and bring them to the team for improvement
Qualifications:
- High school graduate, G.E.D. recipient, or equivalent
- Previous work in a customer-facing position
- Excellent active listening, interpersonal, and communication skills
About Company
We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.
About Our Agency:
- Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
- Our office is located in Suwanee.
- We have over 25 years of combined insurance experience in our office.
- Additional languages spoken: Spanish.
If you want a career, not a job, then we encourage you to apply.
Salary : $45,000 - $55,000