Technical Support Engineer

• Hands-on technical troubleshooting with customer interaction.
• Cutting-edge digital products in a growing space.
  
  

About Our Client

The organization is a well-established, mid-sized company operating in the machine manufacturing industry. It is known for its dedication to technological innovation and providing exceptional support to its clients.

Job Description

The Technical Support Engineer will be responsible for the following:

• Provide comprehensive technical support for hardware and software systems, ensuring timely issue resolution.
• Analyze and diagnose complex technical problems, implementing effective solutions.
• Collaborate with internal teams to enhance system performance and functionality.
• Document troubleshooting steps, solutions, and best practices for future reference.
• Assist in system upgrades, installations, and configurations.
• Deliver exceptional customer service while addressing technical inquiries and concerns.
• Stay updated on the latest industry trends and emerging technologies to improve support processes.
• Provide training and guidance to clients or team members on system usage and maintenance.
  
  

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

A Successful Technical Support Engineer Should Have

• Proven expertise in technical troubleshooting across hardware and software systems.
• Strong analytical and problem-solving skills to address complex technical issues.
• Excellent communication skills to interact effectively with clients and internal teams.
• A proactive approach to learning and adapting to new technologies in the machine manufacturing industry.
• Ability to work independently and prioritize tasks in a fast-paced environment.
  
  

What's on Offer

• Competitive salary ranging from $80,000 to $110,000 USD annually.
• Located in Rocky Hill, CT 5 days on-site during initial ramp up period, hyrbid schedule (3 days on-site after ramp up).
• Opportunities for professional growth and skill development in the Technology department.
• Comprehensive benefits package to support your well-being.
• Be part of a supportive and innovative team in the machine manufacturing industry.
  
  

If you are a skilled Technical Support Engineer looking for a challenging and rewarding opportunity in New York, we encourage you to apply today!

Contact: Lexi Gartenberg

Quote job ref: JN-052026-7020267