What are the responsibilities and job description for the Customer Success Manager position at Michael Page?
About Our Client
Our client is a global leader in education technology, dedicated to providing affordable, high-quality digital products and services. They focus on equipping learners with the essential skills and competencies needed to be job-ready. With a strong presence in the digital education space, they offer a wide range of resources that help students succeed in both academic and professional environments. Their innovative solutions are used by millions of learners worldwide, supporting both individual growth and institutional success.
Job Description
- Build and nurture long-term relationships with customers, ensuring they derive maximum value from our digital products and services.
- Partner with sales teams to support new business and drive customer retention and renewals.
- Onboard new customers, provide product training, and ensure seamless implementation of solutions.
- Create awareness of and boost usage of company products within customer organizations.
- Collaborate with customers to identify opportunities for increased usage and to promote products to end-users.
- Proactively manage customer relationships through regular check-ins and consultative support.
- Share creative strategies with customers to drive product usage and enhance their experience.
- Analyze customer data to identify trends, diagnose issues, and offer solutions to ensure customer satisfaction.
- Act as the main point of contact for customers, handling inquiries, troubleshooting problems, and offering guidance on product use.
- Serve as the customer advocate internally, working cross-functionally to meet their needs and resolve challenges.
- Maintain accurate records of customer interactions, events, and outcomes in CRM systems.
- Collaborate with sales, marketing, and training teams to implement strategies that ensure customer success.
- Bachelor's Degree.
- Minimum of three years of recent experience in a relationship-based role (e.g., sales, customer service, project management).
- Detail-oriented and analytical mindset with the ability to multitask effectively in a fast-paced environment.
- Strong written and verbal communication skills, including the ability to present to both internal and external stakeholders.
- Ability to quickly build rapport and develop strong relationships with customers and internal teams.
- Motivated by exceeding customer expectations and continuously improving customer satisfaction.
- Ability to learn technical concepts and quickly master new digital products and operating systems.
- Experience in the digital information or publishing industries is a plus.
- Strong collaboration skills, with the ability to work independently and with cross-functional teams.
- A proven track record of exceeding targets and delivering exceptional results.
- Opportunity to work with a dynamic and growing global education technology company.
- Benefits offered day one (details provided upon request).
- Opportunity to work remotely.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
What's on Offer
Contact
Kathryn Mettler
Quote job ref
JN-022025-6679490
