What are the responsibilities and job description for the Case Manager position at Michael M Day Law Firm LLC?
Who We Are
Michael Day Law Firm is a growing personal injury law firm in Decatur dedicated to achieving exceptional results for our clients while fostering a collaborative, supportive, and high-performing team environment. Our firm has exclusively handled personal injury cases since inception, and we've focused on crafting our practice to provide our clients with the best possible experience while dealing with an injury.
By joining our team, you will be part of an incredible group of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day.
Who You Are
- Have 2 years' experience in the personal injury field
- Have experience in a personal injury case management capacity or similar (considered an asset)
- Are bilingual in Spanish and English (required)
- Demonstrate strong proficiency with MS Suite applications (Word, Excel, Outlook, Teams, and PowerPoint)
- Have strong written and verbal communication ability with excellent interpersonal skills and judgement
- Can maintain strict confidentiality and safeguard sensitive information
- Work efficiently under pressure, handling changes and interruptions while meeting strict deadlines
- Learn new systems quickly and use them effectively and efficiently
- Bring exceptional attention to detail and strong organizational skills, with a proven track record of being responsive, meeting deadlines, and delivering measurable outcomes
- Have effective prioritization and problem-solving skills
- Are open to learning and accepting constructive feedback
- Are able to successfully pass a criminal and background record check
How You'll Make a Difference
Our Case Management team is responsible for guiding personal injury case files from intake through resolution, ensuring every client feels supported and informed at every stage. We rely on Case Managers to manage case files with accuracy and care, maintain consistent communication with clients, medical providers, and insurance carriers, and support attorneys in the overall handling of each case.
- Maintain regular contact with clients throughout the duration of their case to provide status updates and respond to inquiries
- Open insurance claims at the outset of each case
- Prepare and send letters of representation to relevant insurance carriers and parties
- Open health insurance claims as required to support medical treatment coordination
- Obtain regular treatment updates and follow up consistently to ensure documentation is current and complete
- Assist in arranging property damage inspections
- Monitor case files for completeness and accuracy, identifying and addressing gaps or delays
- Maintain organized, up-to-date records within the case management system
- Perform other duties as assigned
What We Offer
We want to reward our staff for their awesome work. Here's what you can expect as part of our team:
- 401(k) with employer matching
- Health insurance, including dental, vision, disability, and life insurance
- Paid time off - a great vacation package that increases with tenure, up to 25 days off
- Retirement plan
- Holiday office closure - we close from Christmas through the New Year as an extra bonus for our team
We are growing fast — join us!