Client Services Associate PT Wealth Management

Lee Michael Murphy, Wealth Manager

Osaic Wealth, Inc.

Position Title: Client Service Associate
Location: Remote (option to work locally in Morgan Hill, CA)
Employment Type: Part-time 10-20 hours/week

Days/Hours:                    Monday-Friday; flexible

Overview:

As a Client Service Associate, you'll be a key player in ensuring smooth operations and delivering excellent client service. Your responsibilities will include handling client requests, scheduling meetings, managing account paperwork, and supporting the onboarding of new clients. You'll maintain accurate documentation, track follow-ups, and assist with various administrative tasks, all while interacting regularly with clients and team members to provide clear and timely information.

About Us:

Owner/Wealth Advisor, Lee Murphy operates a practice focused on retirement planning, with an emphasis on utilizing options and trading strategies with risk and tax strategies in mind. We focus on understanding and meeting our clients' unique needs, and we value your fresh perspective and enthusiasm.

Responsibilities:

• Provide exceptional client service by promptly responding to client inquiries, resolving account-related issues, and addressing client requests for information or assistance.
• Complete and manage tasks in Asana, ensuring follow-ups are initiated timely
• Maintain client information and document client interactions, task progress, and account updates in both Asana and CRM system.
• Facilitate the onboarding of investment clients by coordinating the new account opening process from beginning to end, including the collection of necessary documentation, and liaising with broker dealer, Wealth Advisor, and clients to ensure accurate setup of investment accounts.
• Monitor alerts and resolve trade issues efficiently in platforms such as Schwab, Focus Partners Advisor Solutions, Orion Portfolio Solutions, NetX360, and OneHub.
• Assist with money distribution processes including; gathering account data, calculating distributions, and execute trades as directed
• Follow up on outstanding paperwork and data work requests promptly.
• Execute money movement and asset transfers as directed including client deposits, rollovers, withdrawals, and internal transfers while adhering to regulatory requirements and internal policies, utilizing security trading platforms such as Pershing NetX360
• Assist with client service items like beneficiary distributions and settling estates.
• Assist advisor with RegBi documentation follow up tasks.
• Schedule client meetings and coordinate logistics, including locations such as Pacific Workplaces, Zoom, or Ram Commercial.
• Other duties as assigned.

Qualifications:

• Minimum 2 years of experience in a client support or administrative role, preferably within financial services or wealth management
• Preferred or willingness to pursue: FINRA SIE and/or 7
• Preferred familiarity with CRM systems (RedTail), task management tools (Asana), and financial platforms (Schwab, Orion, NetX360).
• Excellent attention to detail, multi-tasking, and time management skills.
• Professional demeanor and strong interpersonal skills to effectively engage with clients and team members.
• Excellent follow-up skills with a proactive approach to tasks and responsibilities.
• Ability to work independently and as part of a team.
• Demonstrates initiative, identifying areas for improvement and taking steps to address them effectively.
• Strong written and verbal communication skills with team and clients.
• Proficiency in Adobe PDF, Google, and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Docs, Sheets) and other office software.
• Must have a high willingness to learn new concepts, processes, and software and be a team player.

Additional Details:

• Part time 10-20 hours, Flexible but consistent schedule requested
• Remote role, optional onsite Morgan Hill, CA
• Benefits Eligible: 401(k) retirement plan, Paid sick time off
• Opportunities for professional growth and development, including investment in wealth management designations.