IT Analyst, PLM

Who You Are:

You love helping to solve problems, are a great communicator, and can work in a fast-paced environment. You understand product lifecycle (Accessories, Apparel, Footwear) and technology and can marry the two together to provide solutions for our business teams. As a PLM & Market Order Analyst, you will be the expert on all things Product Systems related - whether that is general support, process mapping and requirements, testing and training, or data requests.

What You’ll Do:

• Understand the Michael Kors product lifecycle process for all categories of business (Accessories, Apparel, Footwear) and provide support to the business community
• Perform administrative tasks such as user logins, view setup and light configuration
• Help establish system best practices and governance
• Troubleshoot system issues, manage escalations and coordinate resolutions with Vendor, IT, and business.
• Work closely with business users to gather requirements and translate back to PLM, Vendor or IT teams. This includes documentation such as business requirements documents, technical documents, and process maps
• Create and execute test scripts for internal testing and user acceptance testing for any deployments such as projects, change requests, bugs, etc.
• Support business in process mappings and aligning system and business processes
• Create and maintain training documentation and provide system training for internal and external end users across multiple time zones
• Proactively identify areas of improvement and log enhancements with vendors
• Support change management, system maintenance activities and deployments including off hours deployments, upgrades, or testing
• Ensure deployments follow Capri’s Change Management SOPs

You’ll Need to Have:

• Bachelor’s degree
• Hands on experience with PLM (experience with Centric Software a plus)
• Understanding of product lifecycle for Apparel, Footwear, and/or Accessories
• Critical thinking, problem solving, organizational skills
• Experience in requirements gathering, process mapping, and testing
• Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams
• Ability to work in NYC office 3 days a week
• Proficient in MS Office (Excel, Word, PowerPoint)

We’d Love to See:

• Proven ability to be strategic and tactical in a demanding, fast-paced environment
• Proactive and persistent to provide solutions
• Works with a sense of urgency and thoroughness
• Strong interpersonal skills to deal with user community and vendors
• Drive to learn and improve system, processes and self
• Experience with Jira a plus

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.