What are the responsibilities and job description for the Assistant Store Manager-Phoenix Premium Outlets position at Michael Kors?
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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JOB PROFILE: ASSISTANT STORE MANAGER
REPORTS TO:Store Manager
DIVSION:RetailAssist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her absence.
MAIN JOB OBJECTIVE:SALES GENERATION ESSENTIAL
JOB RESPONSIBILITIES Meet personal and store sales goalsAssist in the tracking, monitoring, and communication of business resultsEnsure an elevated level of sales and service is practiced by all associates; lead by exampleContinue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize salesEnsure all sales related policies and procedures are maintainedDemonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staffMaintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICEEnsure all associates provide the highest level of customer serviceBuild and maintain repeat clientele by utilizing personalclient book and assisting staff with utilizing their client booksResolve all client problems and complaints quickly and effectivelyAssist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)OPERATIONSCollaborate with store manager in areas of risk management, physical security, store cash controls, and inventorymanagementSupport and assist in staff training in all areas of appropriate register usage and maintenanceUnderstand and properly execute all management register functionsParticipate in inventoriesUnderstand and execute cash control procedures including: bank deposits, safe funds, petty cashOnly applicable for Offsite drivers: Responsible for driving product to and from theOffsitelocation on an as needed basis MERCHANDISING/VISUALAssist in the implementation and maintenance of all merchandising/visual directivesEnsure the selling floor is neat, clean, organized and reflects the correct visual image at all timesEnsure deliveries are properly processed in a timely mannerIdentify and communicate product concerns in a timely mannerCommunicate inventory needs to support the business goalHUMAN RESOURCESAssist in the recruitment, training and development of staffAssist in ensuring the integrity of payroll and the payroll processContinually evaluate the performance of each associate and provide constant feedback to ensure resultsResolve all human resources issues in a timely and effective manner, partnering with HR when necessarySupport and provide follow-up for all training programs, seminars etc.Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all timesSales Supervisor(s)DIRECT REPORTSStock Supervisor(s)Minimum 3 years retail experience with 1-2 years specialty management.
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The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.