What are the responsibilities and job description for the Service Advisor position at Michael Hohl Chevrolet GMC Cadillac?
Michael Hohl Automotive Group is a trusted, multi-line dealership serving Northern Nevada. We are committed to delivering an exceptional customer experience and building a team that shares our passion for automotive excellence.
We are seeking a Service Advisor to join our team. Our Service Advisors are the face of the service department — the link between our customers and our technicians. We are looking for someone who is organized, customer-focused, and motivated to deliver an exceptional service experience every day. This role rewards people who can build trust, communicate clearly, and turn a service visit into a lasting customer relationship.
BenefitsCompetitive salary plus performance-based commissions or bonuses
Health, dental, and vision insurance
401(k) plan
Ongoing manufacturer and dealership training opportunities
Employee vehicle purchase program
Greet service customers, perform vehicle workarounds, and accurately document customer concerns on repair orders
Set realistic expectations on repair timelines and costs, then communicate vehicle status proactively throughout the day
Recommend and present additional services or maintenance items based on technician findings
Coordinate with service technicians to ensure timely and accurate repair completion
Review completed repair orders with customers at delivery, explaining all work performed
Follow up with customers after service visits to ensure satisfaction and build return loyalty
At least 1 year of experience as a service advisor or in a dealership service role preferred
Strong interpersonal and communication skills with the ability to explain technical information clearly
Experience with dealership management systems (CDK, Reynolds & Reynolds, or similar)
Ability to manage a high-volume workload accurately in a fast-paced environment
Valid driver's license with a clean MVR
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.