Client Account Coordinator

Michael Best & Friedrich LLP is seeking a self-motivated and detail-oriented Client Account Coordinator. The Client Account Specialist will serve as the dedicated collections point of contact for the Firm’s Litigation (LIT) Practice Group, supporting attorneys, practice group leadership, and clients with timely, accurate, and proactive accounts receivable follow-up.

Responsibilities & Duties:

• Manage the collection process for all Litigation practice group clients, including regular review of outstanding A/R.
• Follow up proactively with Litigation attorneys, assistants, and practice group leadership to drive resolution of outstanding bills.
• Document partner preferences, update firm databases, monitor E-billing status, and provide reporting as needed.
• Work directly with Litigation clients to confirm they have the information needed to process payment on open invoices.
• Proactively support Litigation billing and collections by resending statements, assisting billing attorneys, resolving invoice questions, and identifying actions that may facilitate payment.
• Document the status of every Litigation client with aged A/R balances and provide real-time updates to relevant stakeholders.
• Evaluate the likelihood of collection and make recommendations for write-offs and/or referrals to a collection agency.
• Work cross-functionally with all areas of Finance & Accounting to investigate errors and resolve attorney and client inquiries
• Reconcile selected accounts on a monthly basis
• Maintain discretion and confidentiality
• Additional duties and special projects as needed

Job Requirements:

• Ability to work 40 hours per week and flexibility for possible seasonal overtime
• Two-year degree preferred or equivalent professional services experience
• Professional, confident communication style with the ability to work effectively with attorneys, assistants, practice group leadership, clients, and Finance team members.
• Strong organizational, analytical, and problem-solving skills, with the ability to identify collection barriers and recommend practical next steps.
• Ability to manage shifting priorities, urgent follow-ups, and deadline-sensitive collection matters in a fast-paced legal services environment.
• Responsive, client-first service approach with the judgment to handle sensitive billing conversations professionally and discreetly.
• High attention to detail and accuracy when reviewing client balances, invoice history, payment status, notes, and follow-up documentation.
• Ability to work independently, prioritize a high-volume Litigation collections portfolio, and keep stakeholders informed on status and next steps.

Knowledge Base & Education:

• 2 years of accounting, finance, billing, collections, or professional services experience; law firm or litigation billing experience preferred.

Skills:

• Proficiency with Excel, Outlook, and Microsoft Office tools to track receivables, organize follow-up, prepare updates, and manage client communications.
• Working knowledge of electronic billing, timekeeping, and client matter management platforms, preferred.
• Strong organizational skills to manage multiple Litigation matters, client balances, attorney preferences, and follow-up timelines simultaneously.
• Excellent attention to detail when reviewing aging reports, billing notes, payment activity, client preferences, and disputed invoice information.
• Ability to manage a deadline-oriented collections workflow and escalate unresolved issues with clear, practical recommendations.
• Experience with billing, collections, accounting, A/R, or business management systems preferred.
• Ability to adapt to changing priorities, learn new processes, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills with attorneys, staff, clients, and internal teams.
• Sound judgment, discretion, and professionalism when handling confidential or sensitive matters.
• Collaborative approach with the ability to build relationships and support process improvements.
• Strong problem-solving skills with the confidence to identify issues, recommend solutions, and follow through.
• Client-first mindset with the ability to remain composed and practical under pressure.
• Valid authorization to work in the U.S.

The Company

This is an opportunity to work with the Best. We are Michael Best & Friedrich, LLP. We are a full-service law firm with more than 350 lawyers and technical professionals who work in collaborative, interdisciplinary practices to serve clients around the world.

We work with companies in all kinds of industries, as well as trade associations, nonprofits, educational institutions, governments, family trusts, and high-net-worth individuals. Since our firm’s founding in 1848, we’ve continuously evolved to meet our clients’ changing needs and expectations. One thing remains the same: For generations, clients have relied on Michael Best for exceptional legal service and business acumen.

The Location

We have offices in Wisconsin (Green Bay, Madison, Milwaukee, Waukesha); Illinois (Chicago); Utah (Salt Lake City); Colorado (Denver, Broomfield); Texas (Austin); North Carolina (Charlotte, Durham, Raleigh, Wilmington); California (Los Angeles); Nebraska (Lincoln); and Washington DC. Our contemporary office spaces are ideal for concentration and collaboration; supporting our culture of working together to make great things happen for our Clients. This position will be based in our Milwaukee, Waukesha, Madison, or Chicago office.

Why You Should Apply

At Michael Best, we are proud to offer a comprehensive and competitive Total Rewards package that provides a variety of resources designed to enhance its employees’ overall well-being, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs designed to help you plan for the future, and perks that inspire your downtime are all part of our total compensation package.

Learning and Growth

• Challenging and Dynamic Role
• Career Development Planning
• Professional Growth Opportunities
• Performance Management and Coaching
• Specialized Training Programs

Health & Wellness

• Medical
• Dental
• Vision Care
• Health Savings Accounts
• Flexible Spending Accounts
• Wellness Program
• Employee and Family Assistance Program

Total Compensation

• Competitive Base Pay
• Annual Merit Review/Incentive Pay
• Outstanding Benefits
• Generous PTO Plus 10 Paid Holidays

Planning for the Future

• 401(k) with Company Contribution
• Short Term Disability Plan
• Long Term Disability Plan
• Life Insurance
• Critical Illness Insurance
• Parental/Family Leave

Culture and Workplace

• Respected organization with Collaborative Culture
• Growing Firm with an Exciting Future
• Contemporary Work Environment
• Positive and Respectful Work Climate
• Performance Recognition

For California, Colorado, District of Columbia, and Illinois applicants only: The annual compensation range for a Financial Applications Analyst in our California, Colorado, District of Columbia, and Illinois offices is between $ 50,000 - $60,000. The salary range reflects our good-faith expectation for this role at the time of posting. Final compensation will depend on experience, skills, and internal equity. Client Account Coordinators are eligible to participate in Michael Best’s bonus program, subject to the program’s conditions and restrictions. This position is considered full-time and is therefore eligible to participate in employer-sponsored benefits, including medical, dental, vision, as well as elective/voluntary life, disability, accident coverage, paid holidays, paid time off, and eligible reimbursements. All full-time employees are eligible to participate in the firm's 401k plan. Application review will begin on 8/18/2026 and will continue until the position is filled. Submit your application by clicking apply now.

To be considered for this position, please submit an application via our online portal.

Recruitment Agencies: Michael Best is not accepting unsolicited agency resumes for this position. Please do not forward resumes to our careers email address or any Firm employees. Michael Best is not responsible for any fees related to unsolicited resumes.

Michael Best & Friedrich LLP and Michael Best Strategies LLC (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact our Recruiting team at 414.225.4999 or careers@michaelbest.com to let us know the nature of your request and your contact information.