Residential Electrical Field Supervisor

Residential Electrical Field Supervisor | Raleigh, NC

"Your customer doesn't care how much you know until they know how much you care."

Michael and Son Services, Inc. is looking for a leader who leads from the front. If you are a master of your craft who finds as much satisfaction in coaching a team as you do in solving a complex electrical issue, we want to talk to you.

As a Field Supervisor, you won't be stuck behind a desk. You will be where the action is: in the field, supporting our technicians, ensuring our standards of quality are met, and helping our team build lasting relationships with the homeowners we serve.

What You'll Do

• Field Leadership & Mentorship: Spend your day in the field conducting "ride-alongs" and site visits to support, coach, and elevate our team of residential electricians.
• Quality Assurance: Review active and completed jobs for strict NEC code compliance, superior craftsmanship, and Michael and Son quality standards.
• The Customer Connection: Actively coach technicians on communication skills, helping them explain technical issues in simple terms and build genuine trust with homeowners.
• Technical Troubleshooting: Act as the technical authority on complex diagnostic issues by providing over-the-shoulder guidance to technicians on difficult repairs.
• Safety & Compliance: Ensure all field operations are conducted under the highest safety standards to protect our team and our customers.
• Performance Elevation: Identify training gaps in the field and work with leadership to implement solutions that reduce callbacks and increase customer satisfaction.
  
  

What Success Looks Like

In the first 6-12 months, success in this role means:

• Elevated Team Standards: A measurable decrease in team callbacks and an increase in first-time-fix rates.
• Positive Customer Sentiment: Higher average reviews for the technicians under your guidance due to improved communication and soft skills.
• Technician Growth: Seeing junior and mid-level technicians advance in their skills and confidence because of your direct mentorship.
• Operational Excellence: Maintaining a culture of safety and integrity where "doing the right thing" is the only way work is performed.
  
  

Must-Have Qualifications

What We're Looking For

• 5 years of experience in residential electrical service with a proven track record of high-quality work.
• Active Electrical License (Journeyman or Master preferred).
• Deep Technical Knowledge: You should be the expert for code questions and complex residential troubleshooting.
• Leadership Heart: A genuine desire to see others succeed and the patience to coach technicians of all skill levels.
• Communication Pro: Ability to de-escalate customer concerns and model professional behavior in the home.
• Valid driver's license with a clean driving record.
  
  

Nice-to-Have Qualifications

• Prior experience in a Lead Electrician or Supervisory role.
• Experience using digital dispatching software such as ServiceTitan.
• Knowledge of local Raleigh/Wake County permitting and inspection processes.
  
  

What We Offer

• Competitive Salary & Performance Incentives: A compensation package that rewards your team's quality and success.
• Stability: Year-round work with a stable, family-owned company that has been a household name since 1976.
• Company Vehicle: Take-home late-model truck with gas card and maintenance.
• Full Benefits: Medical, dental, vision, 401(k) match, and life insurance.
• Tools for Success: Company-provided tablet, uniforms with laundering service, and the latest diagnostic equipment.
• Growth Path: We invest in our leaders. You'll have access to ongoing management and technical training to keep you at the top of your game.
  
  

At Michael and Son Services, we don't just hire employees; we bring people into our family. If you are ready to use your expertise to build a world-class team in Raleigh, apply today!