What are the responsibilities and job description for the Insurance CSR position at Michael Adam Insurance Agency?
Company Description
Michael Adam Insurance Agency is committed to providing clients with customized insurance solutions tailored to protect their families and their financial security. We specialize in offering a wide range of insurance products, including life insurance policies designed to deliver peace of mind. Through our personalized approach, we ensure that customers find coverage options that suit their unique needs. Our mission is to empower individuals and families by helping them prepare for life's uncertainties with confidence.
Role Description
This is a full-time, on-site role for an Insurance Customer Service Representative (CSR) located in Dansville, NY. The CSR will assist clients with their insurance needs, including addressing inquiries, providing support, and ensuring a positive customer experience. Daily tasks may include handling phone and email communication, processing policy changes, resolving customer concerns, and maintaining client records. The role requires a strong focus on delivering exceptional customer service and fostering lasting relationships with clients.
Qualifications
- Proficiency in Customer Service, Customer Support, and delivering exceptional Customer Satisfaction
- Ability to enhance the Customer Experience through effective communication and relationship-building skills
- Strong problem-solving abilities and aptitude for resolving client concerns efficiently
- Excellent written and verbal communication skills
- Attention to detail and organizational skills for accurate record-keeping
- Ability to multi-task and manage priorities in a fast-paced environment
- Previous experience in the insurance industry or customer service roles is a plus
- High school diploma or equivalent; additional qualifications in insurance or related fields are highly preferred