Hosts

Overview

As a member of the Mic Drop team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person, and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA.

As the Host, you will serve as the face of the venue and provide guests with their first impression of the establishment.  The ideal candidate possesses a guest first attitude, strong commitment to service, and excellent communication skills.

Responsibilities:              

• Be an ambassador for Mic Drop by meeting and exceeding the company core objectives and values.
• Adhere to all appearance standards as outlined in the Employee Handbook
• Deliver excellence in customer service
• Escalate any guest concerns to management
• Ensure the company culture is visible in all aspects of the business.
• Greet and escort guests to tables in a gracious and professional manner.
• Interact with guests and fellow staff members in a polite, courteous and hospitable manner to ensure all guests have an exemplary dining experience.
• Control the flow of guests coming into the venue.
• Answer phone calls and direct them to the appropriate department.
• Oversee daily restaurant reservations and pre-assign seating when needed.
• Communicate with management regarding special requests.
• Shut down the podium and reorganize the host stand at the end of a shift.
• Ensure that all lost items are returned to management.
• Maintain a spotless, pristine work environment.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible. Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Performs all sequence of service duties in adherence to all company standards.
• Ensure that company reporting systems are adhered to.
• Ensure all policies, standards and local laws are followed.
• Ensure sanitation fundamentals that are set forth by Mic Drop, local, state and federal regulations comply.
• Participate in teamwork and assist other departments when needed.
• Attend & participate in daily pre-shift meetings, training sessions, and departmental meetings.
• Assure the proper handling of VIPs. Protect their privacy and confidentiality.
• All other responsibilities assigned by Management

Behavior:

• Passionate
• Curious
• Sincere
• Empathetic
• Social

Skills:

• Expert in restaurant operations and excellent knowledge of all departments internally.
• Always maintain a high level of personal appearance and hygiene.
• Must have the ability to work a flexible schedule and late hours when necessary.
• Must have the ability to report to work on time and on a regular basis.
• Must have the ability to stand and walk for extended periods of time
• Must be able to bend and lift up to 50lbs
• Be attentive, accountable, and highly organized and can plan multiple activities and meet deadlines.
• Posses excellent interpersonal and communication skills.
• Ability to always maintain a positive and professional demeanor.
• Ability to be friendly, engaging, gracious, and can focus and connect with all guests at all levels
• Has an upbeat, energetic, authentic, and professional attitude always.
• Knows how to participate in a team environment and assist other departments when needed.

Qualifications:

• POS literacy to include Toast & 7 shifts
• Ability to read, write and speak English
• Must be 18 years of age
• Must be authorized to work in the United States
• Excellent communications and interpersonal skills
• Ability to handle high pressure situations

Salary : $21 - $25