What are the responsibilities and job description for the INFORMATION DESK REP position at Miami Valley Hospital?
INFORMATION DESK / MIAMI VALLEY HOSPITAL
11:30A-8P / INCLUDES WEEKENDS AND HOLIDAYS
FULL TIME / 80 HOURS PER PAY PERIOD
The Information Desk Representative provides a welcoming and positive first impression at all the Premier Health facilities by providing information about hospital services, patient information, visitor information and by directing patients and visitors to patient rooms and hospital departments. The Information Desk Representatives interface with all hospital departments and services to facilitate a timely and consumer oriented response to those needing assistance. The Information Desk Representative will monitor the flow of activity at the various entrances, offer accurate, simple directions, wayfinding to patients, families, and visitors and monitor the supply of wheelchairs at the various entrances.
Education
Minimum Level of Education Required: High School completion / GED
Experience
Minimum Level of Experience Required: 1 - 3 years of job-related experience
Knowledge/Skills
Computer literate and keyboard proficiency
Utilizes the hospital computer system to provide authorized patient information
Strong interpersonal skills with ability to work in a team environment
Outstanding customer service skills, conflict management and problem solving skills
Ability to work independently with little to no supervision and exercises good time management
Ability to work in a high stress environment
Manage multiple tasks while remaining focused on the overall delivery of service to hospital customers
Exhibit an attitude of caring and empathy, insure fairness and concerns for all person of all economic and social levels, races and cultures and sexual orientation
Accepts responsibility for mail, packages, flowers, and equipment left at the information desk and follows up on delivery to the correct location