MVECA Customer Service Coordinator

The Miami Valley Educational Computer Association located in Yellow Springs, Ohio has an opening for a customer service coordinator on the student software support team. Job Objective: Facilitates the delivery of timely and effective customer support for K-12 software applications associated with student information systems and/or library automation. Assists client organizations with the use of software tools that support the collection, analysis, and maintenance of student data. Qualifications: - Minimum of a high school diploma. Associates degree in a technology related field is desirable. - Documented evidence of a clear criminal record. - Knowledge of computing environments. - Ability to train and support clients in the use of software systems. - Proficiency in the use of spreadsheet software. Knowledge of databases is desirable. - Energetic self-starter able to work with minimum supervision. - Ability to conceptualize, evaluate, prioritize, and solve complex problems. - Ability to develop training materials and supplemental documentation. - Ability to establish working relationships with co-workers and function as part of a cohesive team. - Maintains high ethical standards, integrity, and professionalism. - Able to work in an interruption intense environment. - Ability to interact comfortably and confidently with the public. - Ability to maintain confidentiality of privileged information. - Ability to learn new skills and perform new job functions as work environment changes. Other Desirable Qualifications: - Experience with K12 software applications: ProgressBook Student Information and Gradebook and/or INFOhio library automation software, SameGoal IEP forms management. - Group presentation and customer training experience. - Work experience in the information technology industry. - Goal-oriented, career minded. To apply, please email your cover letter and resume to employment@mveca.org