What are the responsibilities and job description for the Front Desk Clerk position at Miami Pump and Supply Co., Inc.?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will demonstrate excellent customer service skills. As the first point of contact for guests, you will play a key role in creating memorable experiences at our establishment.
Responsibilities
- Greet visitors / customers upon arrival with a warm and friendly demeanor.
- Determine visitors needs and complaints with professionalism and courtesy.
- Direct visitors to the correct person or sales team member.
- Operate phone systems to manage incoming calls and relay messages promptly.
- Keep reception area clean & neat at all times.
- Maintain the office filing and scanning as instructed for customer’s invoices and vendors invoices.
- Process walk-in customer Credit Card payments as needed.
- Assist with administrative tasks such as updating customer information, and maintaining records.
- Support all departments as necessary, especially the sales team and accounting as necessary.
Skills
- Experience working at the front desk will be good but not necessary.
- Exceptional customer service skills with a friendly attitude.
- Effective phone etiquette for handling calls professionally.
- Bilingual in English and Spanish is a must.
- Familiarity with phone systems and basic office software applications.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
Join our team as a Front Desk Agent and contribute to creating an outstanding experience for our guests!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $18