Express Automotive Service Advisor

Job Title: Express Service Advisor  

Location: Vision Buick GMC, Rochester, NY  

Schedule: Tuesday to Saturday (Exact hours will be discussed during interview)  

Reports To: Service Manager

 Job Summary:

We are seeking an enthusiastic and highly motivated Express Service Advisor to join our fast-paced automotive dealership in Rochester, NY. This key role will be responsible for delivering world-class customer service, scheduling service appointments, upselling essential maintenance services, processing all Pre-Delivery Inspections (PDIs), and recommending accessories to enhance our customers' driving experience. The ideal candidate will be able to thrive in a high-volume environment while maintaining attention to detail and customer satisfaction.

Key Responsibilities: 

- Customer Service Excellence 

  - Greet customers promptly and professionally as they arrive for service appointments.  

  - Provide accurate, detailed information to customers regarding service needs and timelines.  

  - Deliver an exceptional customer experience by providing world-class service at every touchpoint.  

  - Follow up with customers regarding the completion of service and ensure their satisfaction.

- Scheduling & Appointment Management

  - Schedule service appointments efficiently, ensuring optimal use of service bays and technicians’ time.  

  - Maintain a steady flow of appointments, ensuring that all incoming customer needs are handled in a timely manner.  

  - Work closely with the Service Department to coordinate appointment availability and resources.  

- Upselling & Recommendations  

  - Identify opportunities to upsell vehicle maintenance and services based on manufacturer recommendations and the individual vehicle’s needs.  

  - Recommend and explain the benefits of accessories and upgrades based on customer preferences and vehicle requirements.  

  - Proactively inform customers about new service offerings, promotions, and seasonal maintenance.  

- Pre-Delivery Inspections (PDI) & Accessory Processing  

  - Process and complete all Pre-Delivery Inspections (PDIs) to ensure vehicles meet the dealership's high standards before delivery.  

  - Assist in the installation and setup of vehicle accessories, ensuring a smooth handoff to customers.  

  - Coordinate with the Parts Department for necessary accessories and parts needed for services.

- Administrative Duties

  - Prepare and maintain accurate service records, customer profiles, and work orders.  

  - Ensure proper documentation of all services performed and upsold items.  

  - Handle service-related paperwork efficiently and accurately.  

- Collaboration with Team Members 

  - Work closely with service technicians and the parts department to ensure timely service and delivery.  

  - Communicate effectively with the Service Manager to address customer needs and service concerns.  

  - Assist with inventory management of parts and accessories as needed.

-Qualifications: 

- Experience 

  - Previous experience in an automotive service advisor role or a customer-facing position in the automotive industry is preferred.  

  - Knowledge of vehicle maintenance, repairs, and service offerings.  

  - Experience in upselling products and services is a plus.  

- Skills & Attributes  

  - Strong customer service and communication skills, with a focus on building positive relationships.  

  - Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism.  

  - Detail-oriented, with excellent organizational and time-management skills.  

  - Positive attitude and the ability to work well in a team-oriented environment.  

  - Problem-solving mindset with the ability to address customer concerns efficiently.  

  - Basic computer skills and proficiency with dealership management software (experience with CDK or similar systems is a plus).  

- Availability 

  - Must be able to work a flexible schedule, including Tuesday through Saturday.  

-Benefits:  

- Competitive salary with performance-based incentives.  

- Health, dental, and vision insurance options.  

- Paid time off and holidays.  

- Opportunities for professional development and career advancement.  

- Employee discounts on vehicles, parts, and service.

If you are passionate about cars, customer service, and working in a dynamic, high-energy environment, we would love to meet you! Apply today to become a part of our team and help us provide exceptional service to our valued customers.