Automotive - Parts Counter

Job Title: Experienced Parts Counter

Department: Parts Department

Location: Cape Coral CJDR

Position Type: Full Time

Reports To: Parts Manager or Parts Supervisor

Job Summary:

The Experienced Parts Counter is a role that demands a high level of expertise and

experience in the procurement and distribution of automotive, industrial, or equipment

parts. This individual is responsible for providing advanced technical support to

customers, managing inventory systems, and helping to streamline department

operations. The Experienced Parts Counter should have a strong background in parts

management, a deep knowledge of parts, and exceptional problem-solving skills.

Key Responsibilities:

1. Customer Service:

 Provide advanced technical assistance and guidance to customers,

including helping them troubleshoot complex issues.

 Handle escalated customer inquiries and concerns, ensuring timely and

effective resolutions.

2. Parts Identification:

 Demonstrate in-depth knowledge of parts, their functions, compatibility,

and their applications across a wide range of systems or equipment.

 Assist less experienced parts personnel in identifying and sourcing parts.

 Keep up-to-date with industry trends and new parts introductions.

3. Sales and Billing:

 Handle complex sales transactions, including large orders and high-value

items.

 Negotiate with suppliers and customers for favorable terms and pricing.

5. Technical Support:

 Collaborate closely with technicians and mechanics on advanced

technical issues and solutions.

6. Documentation and Records:

 Ensure all records, reports, and documentation are accurate and up-to-

date.

 Lead or participate in creating and implementing improvements to parts

management systems.

Qualifications:

 High school diploma or equivalent; additional vocational or technical training is a

plus.

 Substantial experience in a similar parts counter or automotive/equipment parts

sales role.

 In-depth knowledge of automotive, industrial, or equipment parts, including a

broad range of applications.

 Exceptional customer service and communication skills.

 Proficiency in using advanced computer systems and software for complex

inventory management and order processing.

 Strong attention to detail, organizational skills, and the ability to manage complex

inventory systems.

 Strong analytical and problem-solving skills.

 Ability to work in a fast-paced, dynamic environment and handle high-pressure

situations effectively.

 Proficiency in negotiating with suppliers and customers.

 A valid driver's license may be required for delivering parts if applicable.

Company Culture:

Fast Pace environment. Professional and respectful atmosphere.

This job description is tailored to experienced candidates and highlights the additional

responsibilities and qualifications they are expected to bring to the position.