What are the responsibilities and job description for the Manager, Retail Operations position at Miami Dolphins and Hard Rock Stadium?
Department: Retail Operations
Direct Supervisor: Senior Manager, Retail Operations
Status: Full-time
Summary:
The Manager, Retail Operations is responsible for the execution of retail operations for Hard Rock Stadium and its related entities. This role supports event-based and day-to-day retail operations, ensuring seamless execution, strong vendor coordination, and accurate reporting across all events.
The ideal candidate is highly organized, self-directed, and adaptable, with strong problem-solving, communication, and analytical skills. This individual thrives in a fast-paced, event-driven environment, maintains professionalism under pressure, and uses data and operational insight to drive continuous improvement.
Location:
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.
Direct Supervisor: Senior Manager, Retail Operations
Status: Full-time
Summary:
The Manager, Retail Operations is responsible for the execution of retail operations for Hard Rock Stadium and its related entities. This role supports event-based and day-to-day retail operations, ensuring seamless execution, strong vendor coordination, and accurate reporting across all events.
The ideal candidate is highly organized, self-directed, and adaptable, with strong problem-solving, communication, and analytical skills. This individual thrives in a fast-paced, event-driven environment, maintains professionalism under pressure, and uses data and operational insight to drive continuous improvement.
Location:
- This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.
- Lead retail operations for events, including planning, preparation, and on-site execution
- Support event planning efforts to ensure retail readiness and operational alignment
- Oversee retail store locations, merchandising standards, inventory replenishment, warehousing, and distribution
- Manage back-of-house operations, including point-of-sale systems and maintenance of e-commerce channels
- Coordinate and manage third-party retail vendors to support external and non-core events
- Provide administrative support across all events, including invoicing, reconciliation, and sales reporting
- Monitor inventory levels, sales performance, and operational efficiencies to support data-informed decision-making
- Maintain a high level of customer service and professionalism in a fast-paced, event-driven environment
- Bachelor's degree in a related field and/or equivalent experience.
- 3–5 years of experience in retail and merchandising operations
- Prior retail store management experience required
- Ability to work nights, weekends, and holidays as dictated by the event schedule
- Experience in sports, entertainment, or licensed merchandise environments preferred
- Strong customer service orientation with a positive, solutions-focused mindset
- Proficiency in Microsoft Office applications and point-of-sale data systems
- Strong organizational skills with meticulous attention to detail
- Ability to manage multiple priorities with minimal supervision
- Excellent time management, planning, and follow-through skills
- Flexible work schedule and reliable transportation required
- Medical, dental, and vision insurance
- Life insurance (including voluntary coverage for spouses and children)
- Long term disability insurance
- Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
- Employee gym, subsidized lunch program, and discounts on a variety of products and services
- 401k, paid time off (PTO) and company holidays
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.