Police Dispatcher/Police Complaint Officer (Trainee)

PLEASE READ AND PRINT THIS JOB POSTING FOR IMPORTANT INFORMATION ABOUT THESE TWO MIAMI-DADE POLICE DEPARTMENT (MDPD) POSITIONS

POLICE COMPLAINT OFFICER: A Police Complaint Officer's (PCO) primary job function is to receive, screen and process emergency and non-emergency calls for service from the public via an enhanced 9-1-1 system. The PCO is responsible for the accurate, rapid and effective evaluation of, and response to, requests for police, fire and medical assistance.

POLICE DISPATCHER: A Police Dispatcher's (PD) primary job function is the operation of radio and computer equipment to dispatch law enforcement officers and manage radio traffic while relaying information between law enforcement officers from the Miami-Dade Police Department and other public safety agencies.

GENERAL INFORMATION: Incumbents must be able to learn how to operate emergency radio equipment, enhanced 911 telephone software and a Computer Aided Dispatch (CAD) system to enter or assign emergency and non-emergency calls for service. Incumbents must be able to capture, filter, and disseminate vital information verbally and in written form while maintaining a calm demeanor and a high degree of accuracy.

PAY AND BENEFITS:

• Paid training starts at $19.56 per hour / $40,682 annually
• 5% increase 6 months after start of probation
• 16% pay increase upon displaying competency and completion of probation
• 10% pay increase if assigned to the afternoon and midnight shifts, even during training

Employees also receive:

• 5% pay-step increase every year for 10 years - Maximum base annual salary of $74,178
• 80 hours of annual paid vacation time
• 96 hours of paid sick leave
• 17 paid county holidays
• Medical, Dental and Vision plans
• Pre-paid legal options
• Florida Retirement System pension plan and Deferred Compensation Options

For more County benefits information, please access

https://www.miamidade.gov/global/humanresources/benefits/home.page

For more information about these positions, please visit the Miami-Dade Police Department's website at http://www.miamidade.gov/police/careers.asp for detailed job descriptions.

APPLICATION PROCESS: Applicants must apply online at www.miamidade.gov/jobs from Monday, April 10, 2023, through Sunday, May 28, 2023. Applications must be completed and submitted by 11:59 p.m. on the closing date of this job posting. If you do not receive the auto-generated email, your application has not been submitted, and you must log into eJobs again, and click on the submit button before the closing date.

COMPUTER SKILLS TEST: Applicants must take and pass a typing test with a score of 25 net words per minute. Applicants who meet the minimum qualifying score on the typing test will proceed to the computer-based skills test, which will evaluate 911 Call Center job duties, such as, but not limited to, the ability to follow verbal and written instructions, decision making, data entry, cross referencing, call summarization, prioritization, and the ability to multi-task by responding to emergency calls. The computer-based skills test takes approximately 45 minutes to complete. Photo identification, such as a driver's license, is required and must be presented to take the computer skills test.

After the job posting closes, applications will be screened for eligibility, and only those who meet the minimum qualifications will be notified of the MDPD Police Dispatcher/Police Complaint Officer exam date, time and location via the email address provided in your online employment application.

It is important to please check your email regularly, including your Junk and Spam inboxes, regarding your test schedule information.

You may use the following links to practice some of the skills you will need for the computer test. Copy and paste the URL into your internet browser to access these resources. Note: The links are only a resource for you to practice and are not identical to the actual test.

https://thepracticetest.com/data-entry/criticall-911-dispatch-test/

http://opac.com/opac-demo-for-home.html

http://www.criticall911.com/documents/CritiCall_Candidate_Test_Preparation_Guide.pdf

ADDITIONAL REQUIREMENTS: Applicants who pass the computer skills test will be required to attend an orientation and interview. An extensive background investigation, to include a polygraph test, will also be conducted. Those applicants who successfully complete the background investigation will be administered a psychological evaluation to determine suitability and compatibility to perform the basic job functions. The ability to handle stressful emergency communications will be assessed during the training and probationary period, as a condition of continued employment. Upon passing the psychological evaluation, a medical drug screen is also required.