What are the responsibilities and job description for the Utilities Assistance Specialist position at Miami County Community Action Council?
Job Summary
We are seeking a dedicated Utilities Assistance Specialist to play a vital role in supporting low income households with their utility needs. This energetic and customer-focused position involves providing guidance, processing applications, and ensuring efficient management of utility assistance programs. The ideal candidate will possess strong organizational skills, attention to detail, and a passion for helping others. This role offers an exciting opportunity to make a meaningful impact in the community while working within a dynamic team environment.
Duties
- Assist clients in understanding eligibility requirements and application procedures for utility assistance programs
- Collect, review, and verify documentation related to income, household size, and utility bills
- Schedules appointments and conducts meetings with applicants
- Provide excellent customer service by addressing inquiries via phone or in person with professionalism and empathy
Skills
- Strong data entry skills with accuracy and attention to detail
- Ability to analyze financial data using analysis skills and technical accounting expertise
- Excellent negotiation and problem-solving abilities for resolving client issues effectively
- Effective phone etiquette and customer service skills to assist diverse populations efficiently
This position is an excellent fit for individuals passionate about community service who thrive in fast-paced environments. Join us to help make a difference by ensuring residents receive the support they need for their essential utility services!
Pay: $19.30 - $28.23 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $19 - $28