Patient Care Specialist (Front Desk) - Miami Beach Urgent Care at Miami Beach Urgent Care

Are you passionate about providing exceptional care to patients in a fast-paced environment? Do you thrive in a role that allows you to be both a patient advocate and a team player? If so, then Miami Beach Urgent Care wants you!

We are seeking a motivated and compassionate Patient Care Specialist to join our team at our Miami Beach location. As the first point of contact for our patients, you will play a vital role in ensuring a smooth and positive experience from the moment they walk through the door.

We have part-time/per diem positions open now.

Responsibilities:

• Patient Advocate: Greet patients with a warm and welcoming demeanor, putting them at ease during a potentially stressful time. Actively listen to their concerns and answer questions clearly and concisely.
• Registration Expert: Efficiently register new and returning patients, collecting accurate demographic and insurance information. Verify insurance coverage and communicate any co-pay or deductible requirements.
• Scheduling Maestro: Coordinate patient appointments for urgent care needs, ensuring efficient flow and minimal wait times. Manage the check-in process to streamline patient flow.
• Communication Hub: Clearly communicate with patients, physicians, and other team members regarding appointments, wait times, and updates. Answer phone calls and inquiries in a professional and courteous manner.
• Administrative Ace: Maintain accurate medical records and billing information within our electronic health record system. Process payments efficiently and handle financial transactions with accuracy.
• Team Player: Collaborate effectively with other team members to ensure a smooth and efficient operation of the front desk.
• Safety Champion: Maintain a clean and sanitized environment for patients and staff, following all infection control protocols.

Qualifications:

• High school diploma or GED required.
• Minimum 1 year of experience in a fast-paced healthcare or customer service environment (preferred).
• Excellent communication and interpersonal skills, with the ability to build rapport with patients of diverse backgrounds.
• Strong organizational and time management skills with the ability to prioritize tasks in a busy environment.
• Proficient in Microsoft Office Suite and willing to learn new software programs.
• Ability to work independently and as part of a team.
• Bilingualism (English/Spanish) a strong plus.
• Positive attitude, empathy, and a genuine desire to help others.

Benefits:

• Competitive salary and benefits package (dependent on experience).
• Opportunity to work in a fast-paced and dynamic environment.
• Make a difference in the lives of patients by providing exceptional care.
• Be part of a supportive and collaborative team.
• Free early access to your pay through Homebase.

We take compliance seriously. We're 100% compliant with HIPAA and OSHA policies and have a 0 tolerance policy for violations. You'll be required to take a company-paid HIPAA compliance course and pass the certification tests.

Attention to detail is paramount. To ensure accuracy and avoid errors, we require a thorough application process. Here's how to show you're a great fit:

• Prepare a resume and submit this application. Applications without a resume, and following these requirements will be discarded.
• Call us and ask to be transferred to HR.
• If you get an answer, be prepared for an on-the-spot interview.
• If you don't get an answer, leave a message with your name, phone number, position applied for, and the best time to reach you.

Miami Beach Urgent Care is an exciting place to work! We offer a positive work environment with opportunities for professional growth.

If you are ready to make a difference in healthcare, we encourage you to apply!

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