Operations Manager

Position Overview

Miakka Golf Club is seeking an exceptional Operations Manager to lead and coordinate the daily service operations that shape the member and guest experience—from the first welcome at the front door to the comfort, cleanliness, and presentation of cottages, locker rooms, and club facilities. This highly visible, hands-on leadership role oversees front door, valet, luggage, transportation, and housekeeping operations, ensuring that every interaction and every space reflects the warmth, polish, discretion, and exceptional standards of Miakka Hospitality.

We are looking for a proactive, organized, detail-driven leader who can manage people and processes, maintain impeccable standards, anticipate member needs, and build a culture of accountability, teamwork, and genuine care.

What You'll Do

Lead Daily Operations

· Oversee front door, valet, luggage, transportation, and housekeeping operations across the property.

· Maintain a visible, hands-on presence to support teams, resolve issues, and ensure service standards are consistently met.

· Ensure arrivals, departures, cottage transitions, and the presentation of club facilities are coordinated smoothly.

Deliver Exceptional Member and Guest Experiences

· Personally welcome and assist members and guests, recognizing returning visitors whenever possible.

· Anticipate needs and coordinate transportation throughout the Club and to and from the property, as needed.

· Oversee careful handling and movement of vehicles and luggage between arrival areas, cottages, and designated transportation.

· Handle service concerns with professionalism, discretion, and ownership, and create memorable “Magic Moments.”

Maintain Property and Presentation Standards

· Oversee cleanliness, organization, and presentation of cottages, locker rooms, club facilities, front door, valet areas, vehicles, luggage areas, and housekeeping workspaces.

· Conduct regular, hands-on inspections to verify quality and adherence to established operating procedures.

· Oversee housekeeping and laundry workflows, equipment, supplies, and inventory to support consistent, high-quality results.

Lead, Develop, and Support Teams

· Recruit, train, schedule, coach, and develop front door, transportation, and housekeeping team members.

· Set clear expectations and foster a culture of accountability, pride, urgency, teamwork, and premium hospitality.

· Manage staffing levels, labor forecasting, payroll administration, and inventory controls for assigned operations.

Coordinate Across the Club

· Partner closely with Member Services, Golf, Food & Beverage, Events, and other departments to deliver seamless service.

· Coordinate member and guest arrivals, departures, room or cottage readiness, and transitions between departments.

· Identify opportunities to improve operational consistency, communication, efficiency, and the overall member experience.

The Miakka Standard

The Operations Manager is not simply responsible for individual departments or completing tasks. This role protects the entire experience: the welcome members receive, the care taken with their vehicles and belongings, and the

immaculate environment they encounter throughout the property. Every arrival, departure, interaction, and space is an opportunity to demonstrate warmth, confidence, discretion, anticipation, and genuine care.

Our goal is simple: when a member arrives at Miakka or enters any space on the property, they should feel, “They were expecting me.”

What We're Looking For

· Leadership experience in luxury hospitality, private clubs, high-end hotels, resorts, or a similarly service-focused environment.

· Experience overseeing multiple operational areas and leading teams of service professionals.

· Strong organizational and administrative skills, including workforce scheduling, labor forecasting, payroll oversight, and inventory control.

· Knowledge of housekeeping, commercial laundry workflows, equipment, supplies, and quality-control practices.

· A naturally warm, welcoming, polished, and professional demeanor.

· Exceptional attention to detail and a strong sense of urgency without appearing rushed.

· Excellent communication, interpersonal, team-building, and problem-solving skills.

· The ability to anticipate needs, take ownership, and remain calm and composed in a fast-paced environment.

· A genuine passion for creating exceptional experiences for members and guests.

· A valid driver's license and the ability to safely operate Club vehicles, as required.

Why Miakka

At Miakka, hospitality is more than completing a task. It is about making people feel known, welcomed, and genuinely cared for. From the first impression at the front door to the comfort and pristine presentation of the Club, every detail contributes to an experience that feels personal, effortless, and exceptional. The Operations Manager will play a critical role in bringing that experience to life every day.

Compensation & Benefits

Miakka Golf Club offers a highly competitive executive compensation package commensurate with experience, including:

· Competitive base salary

· Comprehensive medical, dental, and vision benefits

· 401(k) retirement plan

· Paid vacation and professional development opportunities

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Describe your experience in luxury hospitality, private clubs, hotels, resorts, valet services, transportation, or a similar high-touch environment. What were your responsibilities, how many employees did you oversee, and what did you learn about creating exceptional first impressions?
• Describe your experience managing valet parking or vehicle operations. How would you establish procedures for vehicle handling, key security, parking organization, damage prevention, vehicle retrieval, and accountability during peak arrival and departure periods?

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $70,000 - $80,000