What are the responsibilities and job description for the Billing Specialist (Bilingual English/Spanish) position at Mia Aesthetics Services?
Description
Mia Aesthetics is a leading provider in plastic surgery services with a growing top-tier staff of plastic surgeons, expanding locations nationwide, and well over 50,000 satisfied patients. Our mission is to bring beauty and cost-efficiency into reality. At Mia Aesthetics we provide the highest quality plastic surgery, all at affordable prices.
- Our Core Values: Patients First, Collaborate Openly, Respect for Others, and Execute with Purpose.
The Billing Specialist will be responsible for maintaining the highest level of customer service while performing the following skills.
- Manages large amounts of inbound and outbound calls in a timely manner
- Interviews, obtains, and verifies patient information via phone
- Informs patients or customers of any missed or upcoming payment deadlines
- Processes customer payments per Mia Aesthetics’ protocols and procedures
- Advises patients about financing options and walks them through the payment process
- Researches and responds appropriately to all balance inquiries
- Generates invoices and conducts financial transactions ensuring they are on track and on time
- Ensures invoices match contracts for upcoming patient surgeries
- Audits the data input in the accounting system to ensure the accuracy of the final bill
- Sends links to patients to be able to self-pay online
- Sends links to patients to be able to self-pay with Care Credit
- Gathers all proper documentation to process a financing payment
Requirements
- Outstanding customer service skills
- Outstanding mathematical skills
- Strong time management and organizational skills
- Ability to work with a high sense of urgency
- Ability to efficiently multi-task and prioritize work
- GED or High School Diploma required
- Minimum 1-2 years of customer service experience
- Basic knowledge of medical terminology preferred
- Bilingual in English and Spanish required
- HIPPA & OSHA Compliance Certification preferred
Mia Aesthetics is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.
Join us: https://miaaesthetics.com/careers/
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