What are the responsibilities and job description for the Clinic Administrator (Bilingual Medical Practice Manager) position at Mia Aesthetics - Baltimore?
Description
At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.
Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 100,000 satisfied patients, we're on a mission to make beauty accessible to all.
Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.
Be a part of a team transforming lives and supporting dreams every day!
Join us: https://miaaesthetics.com/careers/
Requirements
The Clinic Administrator is responsible managing all aspects of patient care operations, employee engagement while demonstrating the primary goal of efficiently providing surgical and clinical services that exceed customer expectations and improve clinical and financial operations in a clinic.
Responsibilities
- Maintains clinic services by organizing patient operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring all staff functions
- Designs and implements clinic policies by establishing standards and procedures; measures results against standards and makes necessary adjustments
- Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
- Maintains workplace efficiency by planning and implementing clinic systems, layouts, and equipment procurement
- Sets and assigns appropriate work schedules ensuring adequate staffing is consistently met to meet operational needs
- Takes timely and appropriate steps to coach, retrain and/or performance manage team members aligned to performance expectations
- Keeps management informed by reviewing and summarizing information, identifying trends, and reporting issues in a timely fashion
- Escalates developing and/or emergency situations to the Director, Clinical Operations, Ensure compliance with Mia Aesthetics’ policy and procedures as related to internal controls
- Other duties as assigned
Education & Experience
- Excellent communication, leadership, time management, and problem-solving skills
- Demonstrates strong customer service orientation and emotional intelligence
- Strong business acumen with the know-how to drive operational excellence
- Knowledge of healthcare standards and medical terminology
- Technologically savvy and comfortable with multiple applications and online platforms
- Physical dexterity and stamina; ability to actively participate throughout clinic environment
- Bachelor’s degree in Business Management or related field
- 3 Years’ experience in administrative leadership role with direct reports in a clinic setting
- Holds and maintains an active Basic Life Support (BLS) Certification
- HIPPA and OSHA certifications preferred
- Bilingual in English and Spanish