Inside Sales Associate

Pay Rate $18 hour

An Inside Sales Representative job in Gratz, PA, is available at MI Windows and Doors. You should have two years of experience in a customer service enterprise setting. You will be responsible for providing superior customer service and support to MI Dealers, acting as the primary contact for assigned territory orders and inquiries. This position acts as a business liaison for the window distribution channel. The hourly compensation is $18.00 per hour, depending on experience.

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands is one of the largest suppliers of precision-built and energy-efficient windows and doors, with more than ten manufacturing facilities throughout the United States servicing thousands of dealers. More than the name of a parent company, MITER Brands establishes a way of doing business. With optimized manufacturing, valued relationships, and dedicated team members coast to coast, MITER Brands instills confidence and drives quality customer experiences with an owner-operated, family-first approach.

Inside Sales Representative job responsibilities Include:

• Providing an accurate and timely response to customer inquiries through various communication channels.
• Partnering with the Outside Sales team to provide a prompt solution to customer and Dealer concerns and complaints.
• Act as the technical expert for MI products by utilizing CAD drawings and available resources.
• Support the order fulfillment process by working extensively with production personnel, Credit, and Delivery.
• Receiving inbound and outbound calls from targeted customers within an assigned territory focusing on customer relations.
• Process and review Dealer orders and requests received in an accurate and timely fashion.
• Provide system-generated acknowledgments to all orders as released.
• Incorporates MI’s Core Values into day-to-day activities and behaviors.
• Communicates with and treats all departments, company personnel, and customers with courtesy, integrity, respect, and professionalism.
• Adheres to all facets of safety policies and procedures.

Qualifications:

• Minimum of two years’ experience in customer service utilizing an enterprise system, preferably in a manufacturing environment
• Typing by touch and 10-key
• Window/Millwork knowledge is a plus but not a must.
• Experience reading CAD drawings preferred, but not required.
• Relevant experience coordinating and cooperating with multiple departments
• Proficiency in Microsoft Office programs (Excel, Word, PowerPoint, and Outlook)

MITER is growing with a track record of strong financial performance, which creates opportunities for team members. A great opportunity to learn our business and show what you can do to build a great team and organization.

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Our medical plans include a Health Reimbursement Account (HRA) or Health Savings Account (HSA) option to help you save on healthcare costs. Below is a list of benefits you will enjoy while working with our company.

• Medical plans with HRA or HSA options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and eight paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Tuition Reimbursement
• Yearly Wellness Clinic

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MITER Brands is an equal-opportunity employer. MI Windows and Doors does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.