Records Manager

Description

I) Job Purpose

The Records Manager supports the programs assigned with data entry and management, reports, and other tracking tasks. This role will manage shared document site, inventory, and workflows. This role supports and provides customer service to management teams and the clinical staff interfacing with youth and families enrolled in MHMR services.

II) Essential Functions

A) Create referrals / admissions, close / discharge clients, and enter data into the EHR.

B) Generate data, performance measures, financial, and billed services reports, tables, and charts.

C) Perform quality assurance audits of records.

D) Create PowerPoints, flyers, and workflows.

E) Manage SharePoint sites for programs, purchase supplies, and manage inventory.

F) Complete travel / training records, track and monitor required training, and manage user profiles and shared calendars.

G) Create onboarding checklists and train staff on assigned topics and manage TTTs programs.

H) Assist with internal and external audits, and complete and submit quarterly and grant reports.

I) Arrange and monitor transportation using contracted providers.

J) Performance standards are performed as applicable with MHMR's We CARE values "We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People."

K) Performs other job duties or responsibilities as requested or assigned.

III) Knowledge of Laws, Regulations, Policies / Procedures, Skills, and Abilities

A) Knowledge of typical, atypical, and disordered development, and medical diagnoses and conditions impacting children and youth prenatally through age 17.

B) Knowledge of eligibility requirements and services provided.

C) FERPA and HIPAA compliance

D) Communicate effectively verbally and in writing.

E) Analytical and time-management skills or ability to be flexible and productive at a fast pace and produce quality work.

F) Knowledge of protective factors and family-strengthening strategies.

G) Ability to multitask, maintain focus, and complete assigned tasks within defined timelines.

H) Use of coaching and / or motivational interviewing and trauma-informed approaches while building capacity of children, youth, families, co-workers, and teams.

I) Knowledge of Texas laws regarding reporting adult and child abuse / neglect.

J) Working knowledge of community resources and case management principles.

K) Ability to proficiently operate a computer, software, and systems such as : Microsoft Outlook, Word, Excel & PowerPoint; myAvatar; UKG / Kronos; Teams; VPN; Salesforce, AgencyFinder and FINDConnect.

IV) Internal & External Customer Service

A) Interact and respond using a compassion mindset, awareness of need for felt safety, and consideration of all variables affecting families and teammates.

B) Work effectively with families / adults from various cultural, linguistic, socio-economic, cognitive, social-emotional, and educational statuses.

C) Build and maintain effective working relationships with internal and external customers, including families, characterized by mutual support, open communication, trust, and respect. Always considering what is best for families in decisions about treatment and support.

D) Discuss uncomfortable and potentially conflict-producing, stressful topics in a professional and effective manner with internal and external customers and maintain courteous interaction.

E) Must demonstrate compassion, trauma-informed care, and safety practices including suicide safe care

V) Travel

A) Adhere to MHMR Mileage and Travel reimbursement policy and any other aspect regarding travel.

B) This position may require periodic travel within service delivery area to home, school and community-based visits or meetings. Refer to addendum for specific travel requirements.

VI) Equipment Used

A) Utilized as required for position.

Minimum Requirements

VII) Minimum Qualifications

A) Minimum Education : High School Diploma / GED

B) Defined Education : None

C) Preferences : Spanish - Speaking

D) Substitutions : None

E) Years' Experience : Two (2) years

F) Defined Experience : Clerical related field

G) License / Certifications : None

H) Special Courses : None

I) Supervisory Experience : None

VIII) Agency Requirements

A) All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key / essential staff level function during critical events or for the purpose of sustaining business continuity.

B) This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and / or the Division / Director.

C) Assigned work hours may change as the needs of the agency change.

D) The Functional Title of this position may change as the needs of the agency change.

E) All work will be completed within the scheduled work hours. All non-exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.

F) MHMR reserves the right to change, add to or eliminate positions as it deems appropriate.

G) Employment is at will, as well as agency needs may change.

H) Agency dress code is to be followed at all times.

I) Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Lifting 15-25#

Our Benefits :

Our total rewards program offers benefits

• to full time employees beginning 1st of the month following hire date including but not limited to :
• Comprehensive healthcare options (Medical, Dental, and Vision)
• Life insurance and additional supplemental accident and hospitalization plans
• 401a match and 457 deferred compensation plans
• Paid vacation and holidays; varied flexible work environment locations
• Annual tuition reimbursement program
• Student Loan Forgiveness
• Professional development programs and training
• And more.....

Insurance eligibility :

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Additional Information