Senior Scheduler

Find your calling at Mercy! Responsible for scheduling all aspects of patient care, including referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Senior Scheduler Mercy Hospital St. Louis – Sunset Hills Women's Health Clinic Location: Mercy Clinic Sunset Hills – Sunset Office Drive Employment Type: Full-Time (36 Hours/Week) FLSA Status: Non-Exempt Job Profile: Patient Services Specialist Join Mercy and Make a Difference Mercy Hospital St. Louis is seeking a highly organized, detail-oriented, and patient-focused Senior Scheduler to join our Women's Health team at the Sunset Hills Clinic. This key role serves as a central coordinator for patient care by managing surgery and procedure scheduling, insurance verification, prior authorizations, referrals, and financial clearance activities. The ideal candidate will be a proactive problem-solver who thrives in a fast-paced environment, demonstrates exceptional customer service skills, and is committed to ensuring a seamless experience for patients, providers, and clinical teams. Position Summary The Senior Scheduler is responsible for coordinating all aspects of patient scheduling and financial clearance, including surgeries, procedures, diagnostic testing, referrals, and specialty appointments. This role works closely with physicians, hospitals, insurance carriers, and patients to ensure all required authorizations, referrals, and documentation are obtained prior to services being rendered. Additionally, this position serves as a resource for insurance, scheduling, and billing processes while maintaining accurate documentation within the Epic electronic medical record system. All duties are performed in accordance with Mercy's Mission, Values, and Service Standards. What You'll Do Surgery & Procedure Scheduling Coordinate and schedule surgeries, procedures, diagnostic testing, and specialty appointments according to physician requirements, facility availability, and insurance guidelines. Manage provider schedules to optimize utilization, minimize scheduling gaps, and efficiently coordinate urgent, same-day, and follow-up appointments. Ensure seamless coordination of care by arranging referrals, imaging studies, laboratory appointments, and follow-up visits. Communicate scheduling details and preparation instructions to patients and families. Insurance Verification & Financial Clearance Verify patient insurance benefits and eligibility for office visits, procedures, surgeries, and diagnostic services. Obtain and document required pre-certifications, prior authorizations, referrals, and pre-determinations. Collaborate with insurance carriers, hospitals, and surgical facilities to secure approvals before services are scheduled. Communicate benefit information, authorization status, and estimated patient financial responsibility, including Good Faith Estimates, when applicable. Assist in identifying patients who may benefit from financial assistance programs. Patient & Provider Support Serve as a primary point of contact for patients regarding scheduling, authorization status, insurance questions, and procedure preparation. Provide excellent customer service through compassionate, professional communication. Act as a resource to providers and clinic staff regarding scheduling, insurance requirements, and billing processes. Partner with Mercy billing services to resolve patient inquiries and concerns. Documentation & Compliance Maintain accurate and complete documentation in Epic for all scheduling, authorizations, referrals, benefits verification, and financial arrangements. Track and monitor approval status to ensure services are not scheduled without required authorizations or referrals. Document relevant lab results, diagnostic testing, insurance coverage, and patient communications. Complete administrative forms, including FMLA, disability, and other patient-related documentation. Additional Responsibilities Answer and manage incoming phone calls as needed. Support front-office operations and clinic workflows. Perform additional duties and special projects as assigned. Qualifications Required Education High School Diploma or GED required. Required Experience Minimum one (1) year of medical office, scheduling, insurance verification, or healthcare customer service experience. Required Knowledge, Skills & Abilities Knowledge of medical terminology. Strong customer service and communication skills. Proficiency with computers, typing, Microsoft Office applications, and electronic documentation. Ability to prioritize tasks and manage multiple responsibilities simultaneously. Strong organizational skills and attention to detail. Ability to work effectively in a fast-paced, complex healthcare environment. Professional interpersonal skills with the ability to communicate with patients, providers, insurance representatives, and colleagues. Preferred Qualifications Two (2) years of combined experience in surgery scheduling, prior authorization, referral management, and insurance verification. Knowledge of ICD-10 coding, insurance processes, and self-pay collections. Experience using Epic EMR/Revenue Cycle systems. Women's Health or specialty clinic scheduling experience preferred. Why Mercy? At Mercy, we believe healthcare is more than a career—it's a calling. As a Senior Scheduler, you'll play an essential role in helping patients navigate their healthcare journey while supporting providers in delivering exceptional care. Join a team dedicated to compassion, excellence, innovation, and service. Apply today and help bring Mercy's healing ministry to life for every patient we serve. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy. Click Here to Learn More about Mercy