Senior Practice Manager - Creve Coeur

Find your calling at Mercy! The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles. Position Details: Senior Practice Manager – Mercy Primary Care Full time Location : 12855 N Forty Dr, St Louis, MO 63141 Position Summary The Senior Practice Manager plays a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles. The Senior Practice Manager provides operational oversight and strategic direction for Mercy Primary Care practices, partnering with physicians, providers, and caregivers to enhance performance, improve workflows, and support Mercy’s mission of delivering compassionate, high‑quality care. Minimum Qualifications Education High school diploma or equivalent. Experience 5 years of healthcare or supervisory experience. Skills, Knowledge & Abilities Leadership: Ability to inspire and motivate caregivers to achieve practice goals. Problem-Solving: Competence in identifying issues and implementing effective solutions. Communication: Clear and concise verbal and written communication skills. Teamwork: Ability to collaborate effectively with physicians, caregivers, and cross-functional teams. Time Management: Ability to prioritize tasks and manage multiple responsibilities. Adaptability: Flexibility to adjust to changing priorities and fast‑paced environments. Preferred Qualifications Education Bachelor’s degree in healthcare administration, business, or related field. Key Responsibilities Caregiver & Provider Leadership Supervise caregivers to ensure superior patient experience, caregiver engagement, and patient outcomes. Select, supervise, and support practice staff. Arrange and coordinate role-based training programs. Provide practice-level orientation for new caregivers. Oversee staffing performance, daily functions, and workflow efficiency. Complete and deliver annual performance reviews. Develop and coordinate caregiver engagement plans. Communicate regularly with physicians, APPs, and caregivers to ensure alignment and teamwork. Connect physicians, APPs, and staff with resources such as training, peer support, or reference materials to help achieve value‑based outcomes. Patient Experience & Quality Provide overall leadership of Patient Experience goals, initiatives, and action plans. Lead service recovery efforts within the practice. Manage provider schedules and staffing to ensure optimal patient access to their care team. Ensure a culture of compassionate, patient‑centered care across all practice locations. Operational Leadership Oversee daily operations of one or multiple primary care practice sites. Ensure operational standards are implemented, followed, and continuously improved. Coordinate with facilities management to maintain a clean, safe, and efficient physical environment. Deploy EHR and other technology tools to improve outcomes, documentation accuracy, and workflow efficiency. Educate staff on day‑to‑day policies, procedures, and compliance requirements. Oversee timely completion of assigned departmental work queues (e.g., GFE, Referral In, Follow-up). Financial & Business Management Monitor and manage practice financial performance, including visit volumes, insurance denials, and prior authorizations. Analyze key performance metrics to identify opportunities for improvement and implement solutions. Support leadership in achieving performance measurement goals and executing strategic initiatives. Identify opportunities to improve productivity, patient access, and operational efficiency. Strategic Planning & Collaboration Collaborate with providers and leadership to achieve growth and productivity goals. Assist with long-term practice strategy, development, and execution of improvement initiatives. Lead implementation of systemwide initiatives, technology enhancements, and process changes. Other Responsibilities Supports leadership in performance measurement, goal attainment, and strategic planning. Perform other duties as assigned. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy. Click Here to Learn More about Mercy