Patient Service Representative, Full-Time

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details: Mercy Hospital St. Louis- Op Neurological Rehab 1176 Town and Country Commons Chesterfield, MO 63017 Shift: Monday, Wednesday 8:30 am-6:00 pm Tuesday/Thursday 7:30 am-5:00 pm Friday 8:00 am-12:00 pm We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.” Overview: • Greets patients and verifies their identity in a prompt, courteous and professional manner. • Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies. • Performs all necessary check-in, check-out, and appointment scheduling activities. • Balances and closes own cash drawer daily and keeps an accurate count of cash drawer amounts. • Demonstrates appropriate knowledge and general maintenance of clinic’s equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine. • Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work. • Supports and implements new changes in EPIC or workflows. • Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines. • Adheres to Mercy safety regulations. Follows policy for completion of incident reports. • Follows confidentiality policy/procedure. • Maintains EHR and chart accuracy. • Other duties as assigned. Qualifications: Medical Assistant: Education: High School Diploma or GED. Certification: Must obtain BLS certification within 90 days of hire. Preferred Experience: 6 months of clinical healthcare experience Certified Medical Assistant: Education: High School Diploma or GED. Certification: Must have active Medical Assistant certification/registration (RMA, CCMA, CMA). Must obtain BLS certification within 90 days of hire We Offer Great Benefits: Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period! We’re bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy. Click Here to Learn More about Mercy