Advanced Practice Manager - Pediatrics

Find your calling at Mercy! The Advanced Practice Manager plays a pivotal role in the efficient operation of a physician practice. This individual oversees various administrative and operational functions to ensure the smooth functioning of the practice. They are responsible for managing caregivers, financial activities, patient relations, and regulatory compliance. Scope: Scope of influence and complexity of role may be defined by factors, including but not limited to: • Expanded span of control of providers • Expanded span of control of direct and indirect reports • Location and geographical distance of practice(s) • Leadership specific criteria Position Details: Advanced Practice Manager (Exempt) Mercy Hospital St. Louis – Pediatrics Mercy Clinic Pediatrics – Fenton 1203 Smizer Mill Road, Suite 108 Fenton, MO 63026 Position Summary The Advanced Practice Manager is responsible for the overall administrative, operational, and financial management of Mercy Clinic Pediatrics – Fenton. This leader partners closely with physicians, advanced practice providers (APPs), and caregivers to ensure exceptional patient care, operational excellence, caregiver engagement, and achievement of organizational goals. The Advanced Practice Manager provides leadership and oversight for daily clinic operations, workforce management, patient experience initiatives, regulatory compliance, and performance improvement activities. This position plays a critical role in ensuring patients receive accessible, high-quality pediatric care while supporting caregivers in a collaborative, patient-centered environment. Scope of influence and complexity may include oversight of multiple providers, expanded caregiver span of control, indirect reports, and accountability for operational, financial, and patient satisfaction outcomes. Essential Responsibilities Leadership & Caregiver Management Provide direct supervision and leadership for clinic caregivers and support staff. Recruit, hire, onboard, develop, and retain high-performing team members. Ensure role-based training and comprehensive orientation for new caregivers. Manage staff scheduling and productivity to meet patient access and operational needs. Conduct performance evaluations, coaching, and corrective action as needed. Foster a positive culture that promotes caregiver engagement, collaboration, and accountability. Coordinate and implement caregiver engagement initiatives and action plans. Patient Experience & Service Excellence Lead patient experience initiatives and performance improvement efforts. Monitor patient satisfaction metrics and develop action plans to drive results. Manage service recovery activities and address patient concerns in a timely and professional manner. Promote a culture focused on compassionate, family-centered pediatric care. Provider & Clinical Operations Support Manage provider schedules to maximize patient access and operational efficiency. Collaborate with physicians and APPs to support productivity, quality, and growth objectives. Communicate regularly with providers and staff regarding operational updates, initiatives, and performance goals. Connect providers and caregivers with educational resources, training opportunities, and support tools to achieve value-based care outcomes. Operational Management Ensure consistent implementation of Mercy operational standards and clinic best practices. Monitor clinic workflows and identify opportunities for increased efficiency and effectiveness. Oversee timely completion of assigned work queues, including: Good Faith Estimate (GFE) Referral Management Follow-Up Activities Support deployment and optimization of electronic health record (EHR) systems and technology tools. Maintain compliance with all Mercy policies, regulatory requirements, and accreditation standards. Financial Stewardship Monitor clinic financial performance, including: Visit volumes Denial management Prior authorization processes Productivity metrics Analyze operational and financial data to identify trends and opportunities for improvement. Support budgeting initiatives and resource allocation decisions. Partner with leadership to achieve growth, quality, and operational goals. Facility & Environment Oversight Coordinate with facilities management to maintain a clean, safe, and welcoming clinic environment. Ensure compliance with safety policies and infection prevention standards. Address facility concerns promptly to minimize disruption to patient care and clinic operations. Performance Improvement Monitor key performance indicators (KPIs) and operational dashboards. Develop and implement process improvement initiatives. Support leadership in performance measurement, goal attainment, and strategic execution. Participate in organizational committees, meetings, and projects as assigned. Additional Responsibilities Perform other duties as assigned to support clinic, physician, and organizational objectives. Minimum Qualifications Education High School Diploma or equivalent required. Education may be considered in lieu of experience. Experience Minimum of three (3) years of healthcare experience, supervisory experience, or a combination of both required. Skills & Competencies Strong leadership and team development abilities. Excellent verbal and written communication skills. Proven problem-solving and critical-thinking capabilities. Ability to manage multiple priorities in a fast-paced healthcare environment. Strong organizational and time-management skills. Demonstrated ability to collaborate effectively with physicians, APPs, caregivers, and operational leaders. Proficiency with EHR systems, Microsoft Office Suite, and healthcare technology platforms. Commitment to patient-centered care and continuous improvement. Preferred Qualifications Education Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, Management, or a related field preferred. Experience Previous physician practice management experience preferred. Experience in pediatric ambulatory care, multi-provider clinics, or value-based care environments preferred. Experience leading teams in a healthcare setting preferred. Why Join Mercy? At Mercy, we are committed to bringing to life a healing ministry through compassionate care and exceptional service. Our pediatric teams provide comprehensive care to children and families while supporting one another through collaboration, innovation, and a shared commitment to excellence. The Advanced Practice Manager has a unique opportunity to influence patient outcomes, caregiver engagement, and operational success while making a lasting impact in the communities we serve. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy. Click Here to Learn More about Mercy