Valet Supervisor

No matter whether a guest arrives for an important business meeting or an exciting weekend getaway, as a Valet Supervisor, you set the tone for a seamless arrival and departure experience. You lead by example, ensuring every guest is greeted with professionalism, efficiency, and genuine hospitality. Guests will feel confident knowing their vehicle is in good hands and their experience is being managed by a team that truly cares.

Benefits Offered:

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation Full-Time
• Merit Increase $
• 401k with Employer Contribution Full-Time
• Medical, Dental, Vision Full-Time
• Life Insurance Full-Time
• Long-term Short-term Disability Full-Time
• Accident Full-Time
• Critical Illness Full-Time
• Cross-training Opportunities
• Hotel Room Discounts
  
  
  

Schedule:

• Flexible Shifts Available
• Morning Evening Night
• Weekends
• Full-Time Part-Time
  
  
  

Our Valet Supervisor makes a difference by:

• Leading with a warm, people-oriented demeanor
• Demonstrating a team-first attitude
• Modeling professionalism and accountability
• Thriving in a fast-paced environment
• Making quick, thoughtful decisions
  
  
  

As a Valet Supervisor, you will:

• Maintain a friendly, cheerful, and courteous demeanor at all times
• Lead, coach, and motivate the valet team to deliver exceptional guest service
• Ensure prompt greeting, parking, and retrieval of guest vehicles
• Safely park and retrieve guest vehicles in accordance with company standards
• Drive vehicles carefully and follow all traffic laws and company procedures
• Monitor staffing levels and adjust assignments to meet business demands
• Train new valet associates on service standards, safety procedures, and proper documentation
• Ensure accurate ticketing and vehicle information is recorded
• Oversee organization and safety of the parking areas and drive
• Handle guest concerns or service issues professionally and resolve them in a timely manner
• Communicate effectively with Front Desk, Bell Staff, and other departments to ensure seamless operations
• Inspect team appearance and adherence to uniform standards
• Report vehicle damage, incidents, or safety concerns immediately to management
• Assist with scheduling, timekeeping, and performance feedback as directed
• Follow company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions
• Protect company and guest assets
  
  
  

To be a successful Valet Supervisor, you need:

• A professional demeanor, a welcoming personality, and the ability to engage easily and actively connect with others.
• Strong leadership skills with the ability to inspire and hold team members accountable.
• Be genuinely caring and compassionate and visibly demonstrate a desire to understand both guests and team members.
• Have strong organizational skills and the ability to multitask in a fast-paced environment.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to concerns.
• Clean professional appearance.
• Valid driver’s license with a clean driving record and the ability to operate both automatic and manual transmission vehicles preferred.
• Previous valet or hospitality leadership experience preferred.
  
  
  

Minimum Requirements:

The Valet Supervisor role requires standing for long periods of time, or entire shifts. Walk and move quickly between the hotel entrance and parking areas. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds without assistance and heavier lifting or movement tasks with assistance. Enter and exit various vehicle types repeatedly throughout the shift. Work outdoors in varying weather conditions. Must be able to lead by example while remaining physically active during peak service times. Perform other reasonable job duties as requested by Supervisors.

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com. “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.