IT Project Coordinator

Position Title: IT Project Coordinator
Location: Tampa, FL
Reports To: Project Manager / VP of Operations
Employment Type: Full-time

Job Overview: Were looking for a motivated and organized IT Project Coordinator to join our team. In this role, youll be working within a fast-paced MSP environment. Responsibilities include coordinating resources, scheduling activities, and facilitating communication between internal teams, vendors, and clients. The ideal candidate is detail-oriented, process-driven, and comfortable managing multiple projects simultaneously in a dynamic, customer-focused environment.

Key Responsibilities

Project Coordination:

• Support the Project Manager in planning, execution, and closure of IT infrastructure and application deployment projects.
• Develop and maintain project schedules using tools such as ConnectWise Manage, Microsoft Project, or equivalent.
• Coordinate internal resources (engineers, help desk, procurement, and cross-functional teams)

Client Communication:

• Serve as a point of contact for clients during active projects.
• Ensure timely communication of project updates, milestones, and changes in scope.
• Schedule and participate in client meetings, take notes, and track action items.

Documentation & Tracking:

• Maintain accurate project documentation including SOWs, project plans, risk logs, and status reports.
• Track project hours, budgets, and billing
• Facilitate project closeout documentation and client handoff to support.

Process & Compliance:

• Ensure adherence to MSP project delivery standards, templates, and documentation best practices.
• Support process improvements to increase efficiency and standardization across recurring projects

Qualifications

Education & Experience:

• Associate or Bachelors degree in Business, Information Technology, or related field preferred.
• 2 years of experience coordinating IT projects, preferably within an MSP or IT services environment.

Technical Knowledge:

• Familiarity with IT hardware, networks, servers, common cloud platforms (such as Microsoft 365 or Azure), and basic cybersecurity concepts.
• Familiarity with ticketing/PSA tools (e.g., ConnectWise)

Skills:

• Strong organizational and time management skills with attention to detail.
• Excellent written and verbal communication.
• Ability to multi-task and manage competing priorities.
• Capable of translating technical information into customer-friendly language.
• Eagerness to learn and take initiative

Offered compensation: $50,000/yr - $70,000/yr

Experience and License Requirements

• Drivers License