What are the responsibilities and job description for the Tech Support Specialist position at MHC?
Description:
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Technical Support Specialist I. The Technical Support Specialist I is to provide day to day operations and technical support to all users of the MHC systems.
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Technical Support Specialist I. The Technical Support Specialist I is to provide day to day operations and technical support to all users of the MHC systems.
- Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of "approved" PC software applications.
- Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
- Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate.
- Makes certain that each user receives timely and adequate support.
- Responsible for the setup & configuration of PC's, printers and other peripherals.
- Responsible for the setup & configuration of approved software.
- Responsible for making sure that each call for support is properly documented using the MHC Help Desk System.
- Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
- Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
- Performs all other duties as assigned by supervisor.
- Excellent oral and written communication skills.
- Excellent project management skills.
- Excellent Windows and Microsoft Office Skills.
- Should possess A or greater IT certification or degree
- Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments
- Competitive Salary
- Medical, Dental and Prescription Insurance
- Disability and Life Insurance
- Paid Time Off program
- 401k and Profit Sharing with Employer Match
- Flexible Spending Account
- Internal Promotion Opportunities
- On the Job Training